Harwoods Jaguar Land Rover Croydon Service Centre Reviews Summary

Customer Service

Pros:

• "What was initially a nightmare when I broke down on the M40 at 8.30pm turned out to restore my faith in a British firm displaying excellent Customer Service."
• "We bought a range rover evoque from Mohammed. The service from start to finish was exceptional, professional and highly recommended."
• "I couldn’t be happier with Hayley’s service and attitude."
• "Each day, I had a phone call letting me know the progress or status of findings."
• "From the moment I stepped through the doors, the entire team exhibited a level of professionalism and courtesy that truly stood out."
• "Fantastic experience with Harwoods Croydon and particularly Karen who has gone well over and above to find ways around our issues with our Discovery Sport."
• "I dealt with Donovan who was a pleasure to deal with, he was diligent and happy to go beyond what was required."

Cons:

• "Extraordinarly AWFUL experience. Utterly LAZY and DISRESPECTFUL approach to their customers."
• "Their 'professional Land Rover technician,' ordered the wrong part, which I waited 1 month for that particular part to arrive and then he discovered that it's the wrong part for my Discovery."
• "Worst ever customer experience from the service team."
• "Appalling service... This was followed by a catalogue of incompetence and sheer rudeness."
• "The staff are rude, and if anything happens to your car they won't service it."
• "Very expensive. Still waiting for new keys as received the new fobs but keys were missing also throughout my original keys."
• "Awful customer service! I can not believe a reputable brand like this accepts service levels like the one I have just received."

Communication

Pros:

• "Communication has been spot on as has the advice she’s given."
• "I was astounded by the level of service. From the moment I walked in, the wonderful lady at reception was beyond courteous."
• "Not once did she leave me in the lurch."
• "Dropped in without an appointment as there were warning lights on my Discovery. Karen could not have been more helpful."
• "Great Service from Serena - been Harwoods customer for 10years plus, got a warning light on my Vogue thursday 3pm."
• "I am very pleased with Harwoods croydon and would recommend them I was looked after by Paul in service He was very friendly and very helpful and professional."
• "Thank you for the follow up on this, I have received the quote and battery inspection was carried out as well."

Cons:

• "I asked the lady on the phone to have a manager call me back as I was extremely unhappy."
• "Chris who thankfully left now was terrible and never ever call you back or update you."
• "Booked in for a service and was told would be ready by about 5pm. Chased them with phone calls throughout the day to be constantly told someone would call back."
• "I never heard anything back from him."
• "Bad customer service! They treat certain customers very differently especially the black ones."
• "You book appointments without letting the customer know, you ignore emails and don't return phonecalls back."
• "I will no longer be taking my car here and wouldn’t recommend it to my worst enemy. 0 star service."

Professionalism

Pros:

• "From the moment I got there to the moment I left, a wonderful experience... Thank you for delivering outstanding customer care."
• "Really good service - Thank you!"
• "Good customer service. Looking forward to a good business with you all."
• "Excellent Service/ My F Type went into the service department to investigate a door locking problem--A lot of diagnostic checks pointed to a faulty microswitch, which was changed by the technicians."
• "After a road test with Lee (Technical advisor) at Harwoods he answered most of my questions and left me confident that the work would be done on time and to a high standard."
• "The Harwoods service team are always a help. Exceptional service."
• "Polite, friendly and proper service, as expected from Land Rover."

Cons:

• "It's a shame that this has been the experience because while I love the car, I will never buy a Jaguar again."
• "Despite all 4 new tyres being fitted, all of the tyre pressures were uneven!"
• "Very disappointed you won’t expect big brand with poor customer service, unfortunately I should check their review before order from them I could order that in another branch."
• "Absolutely appalling customer service."
• "The service used to be great at Harwoods Croydon service but unfortunately anyone good that cares about customer experience and the service given don’t last and move on to other jobs."
• "The visits I have done did not resolved anything, all I get is a poor car wash worth £100+."
• "I usually desist from writing bad reviews as I like businesses and people being given a good chance. However, I have had a terrible experience with this service centre."