E & S Motors Limited Reviews Summary

Response Time

Pros:

• "Quick response time, could track recovery vehicle on route."
• "After a very short wait - about 30mins & link to tracking app supplied."
• "30 mins to come out and recover."
• "Came out to us for the AA as a break down, Steve the representative was exactly on time."
• "Arrived within time specified and provided an exceptional service."
• "Called out via Green flag for breakdown recovery, excellent service, they were there within 30 mins."
• "The service I got from this company was first class. I would use them again if I had to."
• "Arrived in less than an hour, my battery was shot."

Cons:

• "Even though the recovery was over 4 hours from AA attendance."
• "The only down side was we had too wait four hours for the company to get him to us."
• "Slightly concerned at the time I had to wait. Was quoted estimated time from breakdown company and it was a further 2 hrs later."
• "Over 2 hours for the mechanic to arrive and then waited an additional 2 hours for the vehicle pick up."
• "Still waiting for a call for a quotation, made three more calls promised to come back to me with quote 6 days later still waiting."

Customer Service

Pros:

• "The staff at E&S couldn’t have been more helpful, from the man who recovered us back to E&S."
• "Percy was fantastic! Thank you so much for solving our car problem so quickly and professionally."
• "Sam was professional and although my car was not the usual type of vehicle they deal with took care."
• "Jordan and Simon came to rescue me when my car broke down last week. Brilliant job."
• "My car broken down last night (26.10.22). I contacted Green Flag who arranged for Steve from E&S Motors Walsall to check my car. Steve was so professional."
• "Rescue & transport home to Bolton (Lancs). Just want to say a big thank you to you all for trying so hard to get us back on the road."
• "Called out through Allianz insurance, arrived within time specified and provided an exceptional service."
• "As a fellow recovery driver, it was a rather embarrassing moment having to call for help earlier. Broke down in Bescot area of Walsall and knew these guys were just around the corner."

Cons:

• "Rude and arrogant recovery man because I just missed his call on a private no and wasn't by car."
• "Bloke came this morning Terrible attitude didn't actually tell me what was wrong just started the car and drove off."
• "Three hours waiting in my car by a busy set of trick lites n not classed by u guys as priority?"
• "got clutch replacement ended up getting towed the next day after master cylinder went leaving no clutch again."
• "Still waiting for a call for a quotation, made three more calls promised to come back to me with quote 6 days later still waiting."
• "I was reccomended by RAC but they could not diagnose a simple squekee noise and fix my problem let alone any other big issues."