Kis Autocentres ltd Reviews Summary

Customer Service

Pros:

• "The customer service is excellent."
• "Reception staff are very polite and friendly, the mechanics know exactly what they are doing and the manager goes above and beyond to make sure his customers leave happy."
• "The ladies in reception were pleasant, friendly and helpful."
• "Everyone who works there are great."
• "Great communication and very friendly, will definitely use this garage again for car servicing and Mot."
• "Always easy to book in, polite, helpful telephone service."
• "The garage had excellent communication, keeping me updated via text as the repairs were nearing completion and sent over the payment link."

Cons:

• "Avoid this garage - very poor customer service."
• "Awful customer service. Not professional at all!! Zero communication."
• "They promise to call you back but never do, so you are left to call them again and again only for them to give empty promises of 'let me check and get back to you'."
• "I was promised a call back. Didn't happen."
• "AVOID AT ALL COST!!! Appalling Communication!"
• "They just didn’t have a care."
• "Complete waste of time."

Quality of Work

Pros:

• "Absolutely fantastic service!!"
• "I'm very pleased with them communication was excellent, service was everything I needed."
• "Big thank you for sorting out my vauxall insignia it's like driving a new car!!"
• "I strongly recommend KIS Autocentres Brighton."
• "First time using this garage, but, not the last. I had a full 62 point service and M.O.T all done very professionally."
• "Honest, reliable, excellent standard of work and the best customer service from any garage i have ever been too."
• "They informed me about a brake pad sensor being faulty rather then lying to me saying the whole brake pad needs changing."

Cons:

• "Car went in flawless for device and MOT. They broke several items, failed the car MOT on them then tried to charge £70 for a mis-diagnosis of the faults they'd caused."
• "The wrong size oil filter had been fitted, the back breaks were failing, hand break needed to be changed."
• "I continued to have problems with the tyre pressure reading error on the dashboard & took it back 4 separate times over the space of the month."
• "Essentially ripped me off for nearly £2000 and they took nearly a month."
• "They charged me over £500.00 but did not fix the problem and wanted another £1000.00."
• "The car was failed on the MOT ref welding work underneath, stating that there were holes in it."
• "I don’t tend to write bad reviews! I love leaving positive reviews and messages! However…my wife took her Fiat 500 in as it came on with an airbag warning light."

Efficiency and Technology

Pros:

• "The text message service, key drop in boxes and the whole integration of technology is very efficient and innovative - I like it."
• "They completed all of the work the next day."
• "The contactless key drop off / collection was effortless."
• "Easy booking process, friendly knowledgeable staff and a quick and efficient service and MOT."
• "Book online on their website, you get email confirmation."
• "Slickest, quickest most efficient garage I could wish for!"
• "Prompt, efficient, fantastic value for money."

Cons:

• "They didn’t call me to let me know or even change the battery."
• "Poor, they double booked my appointment and blamed on their website for not even bother to call to let me know."
• "Booked an appointment for when I arrived was told they wouldn't be able to MOT my car (without any previous warning)."
• "I called after my car had been with them 6 hours and I was told it was being worked on currently. Arrived an hour later and was told it hadn't been done yet."
• "Book for MOT and to fix coolant leak for this Saturday the 2nd of March by phone. Went to the shop and they told me no booking was made."
• "I booked a pre MOT and MOT test with them on Monday (8th of august), but sadly they had a faulty equipment and wasn’t able to test my vehicle that day."
• "Handed in the keys and said they would give me a callback. After waiting for them to call me back, I called them, only to find out they had tried to changed, but were unable to complete the job."

Value for Money

Pros:

• "If i could give this place 10 stars i would."
• "Great service, with a Groupon voucher nobody else could come close in price."
• "Groupon voucher meant service & MOT was mega cheap."
• "The Groupon voucher is great value and the staff provide brilliant service."
• "Cheapest MOT in Brighton, still passed MOT even through advisory repairs."
• "Great communication, great service and the overall price is fantastic for the job they do."
• "A hell of a lot more work was carried out at no cost to myself."

Cons:

• "However stay away if you want things done cheaply as they're service is amazing but the cost of parts used for repairs is very expensive."
• "Attended this garage due to the costs advertised, now realise why they are so cheap. Very poor customer service, ridiculous waiting times and untrained staff."
• "Will not use this place again, avoid specially if new work required with service or MOT, they are very expensive."
• "Total rip-off, avoid at all costs!!"
• "Complete scammers. AVOID AT ALL COSTS!!!!!!!"
• "They won't squeeze as much work as they can out of an MOT like some garages might."
• "Personally I think I was being conned."