Sussex Vehicle Services Ltd Reviews Summary

Customer Service and Staff Friendliness

Pros:

• "Unlike some garages, SVS are welcoming, friendly, and courteous, and know what they’re doing."
• "Such nice and friendly staff. Has all the necessary diagnostic equipment for my Jaguar."
• "The staff at SVS are friendly and very helpful."
• "Barry and the team couldn’t be more helpful. Excellent customer service."
• "Everyone was very helpful and friendly, I could not recommend them enough."
• "Very happy customer. Very friendly and the advice which was given was second to none."
• "From my first contact with Abi on the phone, I received clear helpful information."
• "Barry was quick to respond with expertise and advice."

Cons:

• "Disappointed. Booked my Jaguar XKR in to investigate and repair a persistent knock; technicians were unable to locate or hear the knock."

Quality and Efficiency of Service

Pros:

• "I was expecting to have to wait at least 1-2 weeks to get it repaired but the guys at SVS got it back to me in under 2 days!"
• "When we got the vehicles back they both felt complete different (in a good way!)"
• "My car needed some specialist repairs to allow it to pass its MOT... Even though I was a single women I wasn’t made to feel that I was being gas lighted."
• "Had a real problem with the tailgate on my LR Disco Sport. It refused to close...returned to have it fitted at 16.00 same day. Very pleased."
• "I took my Freelander 2 in yesterday for an MoT, Service, Cambelt change... They kept me up to date with the work throughout the day."
• "They provide a very detailed service report which is very helpful."
• "After Landrover main dealer in Brighton failed my discovery at its MOT I took it to SVS who fixed it up before Landrover even sent me a quote!"
• "Came to my work place and picked up the car, and it was back before I finished work."

Cons:

• "The only improvement I could suggest is to remove oily finger marks from bonnet and other paintwork before returning the car."

Cost and Value for Money

Pros:

• "The labour charges and parts together were reasonably priced."
• "Not the cheapest but much cheaper than main dealers. In the end, you get what you pay for."
• "SVS are a bit of a drive for me but I'll happily make the journey every time!"
• "Dealer said a week to do it and 3x the price than these guys, I was quite mad because I daily my car to work."
• "The service was completed to a high standard and the car returned cleaned, all for a price less than the main dealer."
• "I found their prices for a full service and MOT really competitive especially for the quality of their work."
• "Main Dealership standards of service at a fraction of the cost!"
• "The cost less than 40% of the figure quoted by a Main Dealer - I will use SVS Ltd as long as i have a Land Rover."

Cons:

• "Very friendly, honest service. Not necessarily the cheapest but they don't over charge either."