M60 Autos Reviews Summary

Customer Service

Pros:

• "Fantastic service!"
• "Super friendly and helpful, would definitely recommend!"
• "The service was rapid and the mechanics were very friendly."
• "Very impressed with service, will be going back for sure!"
• "Excellent customer service."
• "Customer service 10 out of 10! Friendly and professional."
• "Excellent customer service. All the staff are very polite and helpful."

Cons:

• "Awful customer service is a consistent thing they offer."
• "Management was very rude with no communication skills he does not explain the details of work properly."
• "Awful customer service - they do my service then the actual mechanic is not present when I want to come pick up the car therefore can't have my questions answered."
• "When I tried to discuss it with them over the phone, the man hung up on me."
• "The entire time they spoke to us they were on the phone asking someone else questions which again is unsettling."
• "The manager said to my mother 'You are a woman and don't know much about cars'. (Very sexist)."
• "Do not use this company!!! They are not professional and the mechanic does not know what he is doing."

Quality of Work

Pros:

• "Great garage to get your car worked on."
• "Very quick professional auto repair shop. Had this quacky sound from the rear suspension that even ford couldn't sort out."
• "They offered a competitive price and the work was completed within 24 hours."
• "Saved me from wasting 1000's on a car that wasn't worth it."
• "They did an outstanding job and did exactly what I asked them to do."
• "Not only did they provide a professional efficient service they also did an amazing repair job."
• "Had some body work repairs done and they did a great job."

Cons:

• "They may be capable of simple jobs, but anything more complex is just asking for trouble."
• "I suspect that they did not order a new clutch kit as they said they would."
• "Car then had a fault of non cancelling indicators, garage said it was nothing to do with them."
• "Always late when they fix your car, nearly put the new brake discs on the front wheels instead of the rear."
• "Ended up keeping my car for nearly a week after fitting the wrong parts causing damage to the internals."
• "They failed to repair my car properly the first time."
• "Every time the garage returned my car, things would be missing or loose."

Value for Money

Pros:

• "Tyre prices were cheapest in local area AND far cheaper than what I could get them online."
• "I got a better service even as compared to Mercedes Benz it was timely and great valve for money."
• "The prices were very competitive."
• "They were very friendly and gave me a very good price to replace a new tyre."
• "I've since checked around and nowhere else came close to the job price. The cheapest by some way."
• "Replaced the tyre for a more than affordable sum and had us back on the road before we knew it."
• "So happy. Thank you guys for sorting me out so promptly. Great price too much cheaper than kwikfit and other garages."

Cons:

• "They initially quoted me £900 for parts + labour totalling £1600."
• "They charged me for full labour which only took a day and a half."
• "They charged me an extra £115 without consent."
• "Straight forward apart from the surcharge for engines over 1.2L or something ridiculous like that, which brought the service in line with any normal price."
• "They tried to tell me my Renault Clio 1.4 takes premium oil & that I would need to pay a surcharge for such a privilege."
• "M60 autos kept my car for 7 hours before eventually giving me a quote of over £800 to do an exhaust replacement."
• "They have a deal with groupon for an aircon re-gas for £39, there is nothing written in the fine print about restrictions on models of cars or any additional surcharge yet they are asking for an additional £20 to re-gas my car."

Professionalism

Pros:

• "Staff went above and beyond to help me."
• "Even got a follow up call to ask if I was satisfied and thanked for my custom."
• "The guys here are very helpful and friendly."
• "Extremely happy with the service so much so I brought my partner's Jaguar in for the 50 point check with diagnostic and oil and filter change."
• "Saj gave a comprehensive overview of what was wrong or required attention in the near future and I was pleased with the customer service provided."
• "These guys were absolutely fantastic; not only in being both available and able in fixing the problem at hand but also in delivering a top quality service."
• "Honest bunch of guys with decent pricing and professional."

Cons:

• "WOMEN BEWARE!!"
• "The Worst place I've ever been to."
• "They seemed to expect me to haggle which made me think they were overcharging."
• "Especially if you’re a female with no knowledge of cars."
• "STAY AWAY AND STEER CLEAR AT ALL COSTS!!!!!!!!!!!!"
• "AVOID THIS GARAGE. THIS GARAGE USES CHEAP MATERIALS TO MAXIMIZE PROFITS."
• "These lot are crooks. They failed my MOT and told me I needed repairs costing up to £1100."

Communication

Pros:

• "I recommend this place for everyone to do car maintenance or periodic inspection."
• "Will be going back again and will recommend this garage to everyone."
• "I would recommend everyone to take their cars in too."
• "Really nice group of guys who know what they’re doing and treat their customers extremely well."
• "I found the discussions regarding repairs and costs honest and frank."
• "The staff were polite and took the time to explain problems on the car."
• "After thorough diagnostics I was consulted at each stage of the repairs, patiently explained by Saj and costed for my consent."

Cons:

• "I think sometimes they think you're just a woman who doesn't have no KNOWLEDGE EITHER don't know nothing!!"
• "Despite asking on 3+ occasions they still haven't provided a service checklist to me."
• "On the day I rang as was told to arrange time of drop off of car took me until 4pm to get to speak to anyone who even knew about my car then was told I'd get a return call within 10 minutes which never came."
• "They then did not phone me until 5:50 which I felt was an underhanded attempt to keep my car at their garage."
• "Ruined my car and denied any wrongdoing."
• "These guys are scammers. No qualified mechanics there."
• "Cowboy services AVOID AT ALL COSTS!!!"