Leather Sofa World Reviews Summary

Customer Service

Pros:

• "Very friendly and efficient staff, bent over backwards to help me."
• "The staff are understanding and polite, the variety and showroom very spacious."
• "First point of contact was friendly and helpful where by we secured our lovely sofa with ease."
• "Customer service also called me the following day to make sure the delivery went ok."
• "Customer service is super helpful and helped me to purchase my first piece of leather furniture."
• "Chris was very informative and helpful in placing the order and arranging delivery."
• "Had my sofa and chair delivered today the delivery driver was great, very helpful and friendly, the service from when I first went into the shop to choose my furniture was perfect all staff very polite and friendly."

Cons:

• "They will never replay to your emails or communicate with you if you have a query."
• "Even 1 star is too much, came in the store today for the first time and upon entering the customer service was absolutely Disgusting not a single welcome or greet."
• "A joke of a company! Do not trust them!"
• "Their warranty is not real never trust about their warranty."
• "Cowboys, conmen and the worst customer services I’ve ever dealt with."
• "Absolutely discusting customer service, after been told 4/6 weeks then to be told another month!"
• "Very poor communication. Delivery dates keep changing."

Delivery

Pros:

• "We were given a delivery day which was confirmed by a follow up call the day before, and set up was easy and very straightforward."
• "Brilliant service ordered on Wednesday morning delivered by 7 o’clock Thursday morning delivery staff professional polite and clean no damage to sofa."
• "The delivery guys were very careful as we had the lounge refitted."
• "It was replaced very quick in the lock down, the delivery guys were so so friendly and helpful so happy."
• "I received my order on time."
• "Can't fault the dispatch and delivery time as we ordered it and received it within three weeks."
• "Although we were unable to make my husband's Aunt's 80th birthday celebration, we arranged to have a beautiful Natural Oak Verona Bench - Leather Sofa World delivered to his cousin."

Cons:

• "After finally getting a refund the delivery team came to collect the mismatch of furniture they sent us."
• "When my sofas did not turn up on the day it was supposed to I called the store."
• "Promised delivery on Wednesday and nothing came."
• "Took a day off work to receive the sofa it never came."
• "Our delivery was cancelled and we were fully refunded."
• "Took us 5 months to receive our sofas and when we did they got the wrong order and took another few weeks to get it sorted."
• "It’s took another week for the sofas to be collected and two weeks later no refund!!"

Product Quality

Pros:

• "Now with the leather sofa we bought from Leather Sofa World we found everything that every living room should have."
• "Best sofa ever!!"
• "I am super happy with the quality and price of gizelle sofa."
• "On a serious note, they have very high end, good quality sofas."
• "Sofa is really good quality can’t fault the shop or any of the services excellent in my own opinion."
• "I am happy with the Valencia Corner Taupe Grey sofa I bought from here, It is comfortable and fits well into my living room."
• "I'm happy with my Roma sofas; they are a pretty smart looking and fit well with my living room."

Cons:

• "PLS AVOIDE AT ALL COST. ABSOLUTE DISGRACE!!"
• "DONT BUY FROM LEATHER SOFA WORLD!!!"
• "The Montreal leather sofa bought off you started to crack and peel after only 11 months."
• "Purchased recliner leather sofas from this company in December 2017. Not even a year later they were cracking and the leather splitting."
• "We are 10 days down the line the cushions are completely misshapen and ruined and wood pushing through everywhere."
• "I am not happy with this sofa. It’s not very well made and so uncomfortable made worse by the missing bracket as it keeps coming apart from the other side."
• "All sofas are terrible quality and they sell you broken items!"

Price and Value

Pros:

• "The price we paid was 57% less that currently advertised in SCS. We are extremely happy with what we have purchased and with the service we received."
• "If your want the best stuff at a reasonable price for what it is, then this is the place to come."
• "Great sofas. Interesting and original, glamorous showroom with a hint of Elvis Presley/Lady Gaga."

Cons:

• "Even 1 star is too much, came in the store today for the first time and upon entering the customer service was absolutely Disgusting not a single welcome or greet."
• "A joke of a company! Do not trust them!"
• "Place is a scam, they will do anything to get out of delivering your sofa, if it's broken that's your problem."
• "These people are cowboys! Keep as far away as you can from them."
• "Cowboys, conmen and the worst customer services I’ve ever dealt with."
• "Terrible company to deal with!"
• "Giving a 1 star rating is being more than generous, ordering a sofa from this company was the worst mistake I have ever made."

Showroom Experience

Pros:

• "They didn't have what I was looking for but I enjoyed the walk around."
• "Great will pop in again."
• "Really loved their online catalog all the products were there to be seen and described thoroughly."
• "Wow, when you look from the outside it doesn't look all that but when you walk in it has got the wow factor."
• "The showroom is pretty big and has two huge spacious rooms work high ceilings."

Cons:

• "Many (nearly all) of the sofas are powered recliners (which is fab!) But hardly any are plugged in."
• "Would not recommend this place at all avoid at all cost."
• "How are we still waiting for a sofa we ordered in August 2020??"
• "We actually drove past this place and then came back to it. It was worth it come take a look for yourself It's massive they have different style of sofas and dining tables to clocks, mirrors, wall deco ect."