ScS - Sofas, Flooring & Furniture Reviews Summary

Customer Service

Pros:

• "Your rep made me feel comfortable."
• "Friendly staff who left us to browse, checked in but didn't hassle or pressure sell."
• "The member of staff who served us was polite and helpful and actually showed us a suite that we liked."
• "Excellent display of furniture, loads of options, friendly helpful staff and not pushy."
• "Seriously, he's the only salesperson we spoke to in the retail park who actually cared about our specifications, wasn't pushing for a higher sale, and had a sense of humour!"
• "Caine was the gentleman who helped us, no matter what questions we asked he could answer with confidence and advice."
• "Spoke with Chloe at the Sheffield (drakehouse) store. She was really helpful and polite."

Cons:

• "APPALLING PREJUDICE & DISCRIMINATION to those with medical conditions who can not wear face covering."
• "they are a waste of space mo customer service need closing down"
• "Possibly the worst consumer experience ever! Waited at least 2 months for carpets to be delivered."
• "the manager was so rude to me and my daughter"
• "awful customer service. booked a carpet fitter when I ordered laminate flooring."
• "Shocking customer service from drake house store."
• "Poor communication, can't give a date for delivery but can happily tell you 3-4 weeks timescale when you are paying for the product."

Product Quality

Pros:

• "He set us up with a stock reclining sofa that was a great sales price and had it delivered to us within *three days*."
• "Excellent customer service, we bought a G Plan suite from SCS last year but have had problems with it."
• "Found just what l wanted, a lovely corner sofa set."
• "We also picked up a great dining table and 4 chairs set."
• "Great experience from Wayne @ Sheffield store I couldn’t have done it without him. Brilliant Italian sofa!"
• "SCS have been faultless in their resolution process and took steps to replace the suite."
• "the gentleman that spoke to us was very helpful all the way along"

Cons:

• "It squeaks, wobbles and the cushions don't seem to be lasting at all."
• "Going through a patch with them at the moment cream leather look sofa & two chairs ( not cheap ) paid cash nearly 12 month ago very little use all leather wearing off"
• "the one I got was not same colour different shade all together"
• "Would never buy a sofa from here again. Had the sofa 3 months and it's falling apart."
• "had a sofa 3 months and zips got damaged because of a design defect"
• "Build quality of sofa is just not on par with what is in the showroom."
• "Sofa was delivered on time but we found one section had a fibre seat filling when we had paid for foam upgrade."

Delivery & Communication

Pros:

• "Update today our replacement will be delivered by the end if next week."
• "Just had a sofa delivered from scs was very wary has we had read the reviews and wasn't good plus we were let down with carpets we ordered kept getting fobbed off but can honestly say andrew s154 nathan b 540 were fantastic."
• "Came before predicted delivery date which was good and delivery men were good also."
• "I was then told I would receive a txt on the day of delivery which would be a more precise timeslot."
• "Carpets was fitted on time no problem."

Cons:

• "The worst place ever."
• "AVOID AT ALL COSTS, Absolute disgrace of a store."
• "Been trying to call all day not one person has answered. NOT IMPRESSED!!!"
• "Promised a delivery date of late Jan or early Feb. Bought goods then got mail saying estimated delivery date was late March."
• "At 5pm, still no delivery."
• "Was waiting for swatches from SCS for a sofa and 2 chairs still not received for 2 weeks."
• "The first greeting was the delivery man shaking his head in disagreement that the sofas wouldn't fit through the door."