ScS - Sofas, Flooring & Furniture Reviews Summary

Sales Staff Interaction

Pros:

• "Went to scs at fossepark and we have a lovely and friendly person called Charlie he was professional."
• "Thomas was a great salesman and really listened to what we wanted and helped with our choices."
• "Very friendly, polite, well mannered young man called Tom welcomed us at the doors, explained the layout due to Covid."
• "Joe looked after us very well indeed this morning. We bought the first suite we saw in the store!"
• "Nicely set out and welcoming store with a clear one way system. The member of staff we dealt with was friendly and professional."
• "We were looking for some sofas and ended up buying those and a kitchen table. The staff were all very friendly."
• "The Rocker Chair I ordered/purchased from the York Range at the SCS Store in Fosse Park, Leicester, is very comfortable."
• "I was very happy with the selection of sofa's on offer and also the good offers, the salesman Ash was very polite."

Cons:

• "We went in with an open mind to looking at new sofas but we was harassed from 10 seconds after entry."
• "Avoid this business, sales very slick as you would expect, however trying to get money back you are owed is like wading through treacle."
• "Very disappointed & shocked by the treatment we received by one of the fosse park scs customer service (Kash) yesterday."
• "Went to the Leicester branch a couple of times however as it wasn't a 'sale' nobody wanted to know, absolutely disgusted with the whole experience."
• "Don't say I have not warned you!!! Never buy a sofa from SCS as their Guarantee terms and after sale service is very poor."
• "These people are unethical and use pressure sales tactics. There is no way to cancel an order when you have placed it."
• "I am giving one star because no option to give zero. Really unprofessional and rude behaviour of the staff."
• "Literally hounded at every step by over-eager sales people. I have no issue with being approached every now and again, but it felt like we were being stalked."

Product Quality and Delivery

Pros:

• "The furniture was delivered by a very polite and helpful duo. The items were in tip top condition, the recliner worked perfectly."
• "An amazing shopping experience. You walk through the door and are greeted with a smile and welcome."
• "I recently purchased a G plan powered recliner and matching settee from ScS. This is my second visit to the store."
• "I am however very impressed with the after sale as they are going to re order and fulfill my order as this was not my error."
• "SCS were great when we went sofa shopping, they showed us a few of the different options and talked us through all the prices."
• "We have ordered two leather recliner sofas as SCS had more to choose from and were competitively priced."
• "Great value & products to choose from, with a friendly customer service team... My only negative, is the after selling of additional products."
• "Me and my partner were both looking for a new three piece suite in the new year and found ourselves going back to SCS Fosse Park Leicester."

Cons:

• "Sofa was delivered on time but there is a problem in sofa and I had reported within 10 days I received it. Service is very poor."
• "I am extremely disappointed with the quality of the sofas (paid £2400) and the after care service. The leather started peeling off."
• "Unfortunately the fitters couldn't fit my carpet as not ordered the correct size. I'd taken my own measurements but requested they add extra 20cm."
• "DONT ORDER FROM THESE CLOWNS!!! IF YOU NEED FURNITURE ORDER FROM SOFOLOGY OR FURNITURE VILLAGE."
• "Ordered carpets 7 weeks ago, no updates/communications initiated or made by them."
• "The offers seem attractive but there are a lot of hidden charges to bump up the prices. The sales staff also wasn’t very clear."
• "Very poor, twice our fitting date has been postponed and there was no guarantee with the 3rd attempt that we would get out carpet fitted."
• "The carpets are of fair quality and for the record we bought the carpets from SCS. We are ok with the quality but the experience was poor."