ScS - Sofas, Flooring & Furniture Reviews Summary

Customer Service Experience

Pros:

• "Very helpful and friendly. Took the time to explain how the different features and functions worked."
• "Just ordered our new sofa with the help of Janine, very helpful young lady. All staff were very friendly."
• "Great shopping experience, friendly staff were helpful without being pushy."
• "Trafford Park Store - Sales Manager was knowledgeable and courteous. He did not do the hard sell which we liked."

Cons:

• "The moment we sat on a sofa the sales man appeared and started talking. Bit creepy in a way as he'd been watching us."
• "Terrible! We settled on a sofa and started to go through the sales process with a male salesman. The member of staff could not answer most of our questions."
• "The absolute worst customer service I have come across in a long time. Once the shop has taken your money they have absolutely no interest."
• "Absolute joke! DO NOT purchase your carpet from here. Go to a trusted company. Cannot get through to store to discuss any issues you have."

Product Quality and Delivery

Pros:

• "Bought two sofas today. Rav was very kind and patient explaining me every single detail."
• "We had recently purchased carpet from SCS and were extremely happy with their service and attention to detail."
• "Well laid-out store with plenty of choice. Helpful and informative staff."
• "Highly recommend SCS for sofas. Purchase the San Jose. Absolutely great quality."

Cons:

• "Do not trust or buy laminate flooring from SCS. I have spoken to SCS both in store and through head office concerning a faulty design and fitting."
• "Charged an awful lot of money for what was received. Spent £150+ on new carpet grippers and they’ve used the old ones and not told us."
• "I waited for 3 months for delivery of my leather sofa which apparently comes from China. I realized there was manufacturing faults."
• "Absolute scammers. Signed an agreement only to be told they wouldn't do what they promised beforehand."

After-Sales Support and Resolution

Pros:

• "Very pleased. We were assisted by Mo, who was friendly, patient, and informative."
• "After a number of issues with the delivery of incorrect furniture, I had the pleasure of meeting the Store Manager, Mike Rawlinson."

Cons:

• "Absolute joke! DO NOT purchase your carpet from here. Cannot get through to store to discuss any issues you have, have to go via customer service number."
• "The worst place ever. Don't buy your sofas from SCS. They are the worst. We brought some sofas from SCS and when they came all the cushions were wrong."
• "Bought carpet for our home from this store, the worst flooring fitting experience we've had in our life."
• "AVOID!! AVOID!! AVOID!! An absolute joke! AVOID even shopping from here! Would never shop here again!"