Ye Olde Pumphouse Reviews Summary

Atmosphere & Setting

Pros:

• "Stacks of character, sort of like a beamed corridor with a bar on one side. Seriously, atmospheric and decent ales, and bang in the middle of Hastings Old Town."
• "The building alone is worth 5 stars."
• "This pub is so great. The look itself is worthy of 5 stars."
• "Beautiful historic, old, old, oldddd pub to chill and have a pint or two."
• "Fantastic old world pub set in the historic Old Town."
• "It's a beautiful, old pub steeped in history with a charming atmosphere and friendly staff."
• "A wonderfully old pub authentic setting and food was both enjoyable and we'll priced."

Cons:

• "Pub was a bit tired but clean and had some sweet flowers on the tables."
• "Only issue I had was the table & chairs were not the easiest to sit at."
• "This building wasn't made with accessibility or tall people in mind."
• "There wasn't much seating in the main bar area, downstairs area was closed though so probably fine when that's open."
• "The steps to get in and out are a bit of a problem for me."
• "Sticky tables, very cramped."
• "No parking & not good for wheelchair users."

Food Quality

Pros:

• "The food is fresh and very well presented."
• "The initial crunch as I bit into the crispy exterior gave way to the tender, flaky fish within."
• "Great quality food for great price."
• "Amazing veggie and vegan options! Nut roast was really really tasty."
• "Good food (we ordered the beer battered fish and the chicken, leek & bacon pie). Portions are huge and the food very tasty."
• "The fish, undoubtedly fresh, maintained its natural flavors, accentuated by a delicate seasoning that balanced the oceanic notes."
• "Food was excellent and reasonably priced."

Cons:

• "Sadly ordered vegetarian sausages but was served meat sausages."
• "I had the ploughman’s and it was absolutely atrocious."
• "The sticky toffee pudding was rock hard."
• "Ham that looked like it had been left out since Christmas, anaemic looking salad and brown slices of apple with 1 lump of cheese and a soggy baguette."
• "4 of us ordered steak, the food was cold, the steak was fatty and tough, about 5 chips, cold shrivelled mushrooms, cold onion rings, will never eat there again."
• "The fish batter was very greasy and over cooked he had two mouthfuls and couldn’t eat it."
• "The whole meal was dried out like it sat under the grill for ages."

Service

Pros:

• "The staff were lovely & the pub was a great place to be."
• "Very friendly and covid secure public house, all staff wearing masks and ensuring compliance with all other customers when leaving tables etc."
• "Absolutely loved it here, great staff, atmosphere, and fantastic food N drink."
• "The staff were very polite and the food was spot on."
• "What can i say other than always a great service, friendly and professional staff."
• "The staff are great and friendly."
• "Staff are really friendly offering a warm welcome."

Cons:

• "Poor customer service so needs attention. Wasn't busy either."
• "The amount for staff that passed the door and didn't acknowledge paying customers wasn't good."
• "We waited over 50mins for Sunday roast which was the most horrible experience in my life since Covid."
• "Staff must acknowledge customers outside even just to say we know you are waiting, manners cost nothing."
• "Entered pump house at 11:35 and seated myself, was completely ignored by staff."
• "Staff much more interested in gossiping amongst themselves at every opportunity than customer service unfortunately."
• "The male waiter made no comment when he placed the food in front of us, no 'sorry about the wait', not a word."