Address: 229 Portobello Rd, London, W11 1LT, United Kingdom
Phone: +442072219550
Rating: 4.6
based on 114 reviews.
Customer Service
Pros:
"They really put you at ease, talk you through the process and offer sound aftercare advice."
"I felt very welcomed when I first stepped in."
"A bright, vibrant place with such friendly staff!"
"I love this place!!! As soon as you walk in you just feel the good vibe of the place and the people working there."
"Fantastic after care from Gemma, booking my daughter in for a check up and more recently, to downsize the bar."
"They are very friendly and help you with any questions you have post the tattoo as well."
"Everyone is so friendly and helpful and ready to give you as much attention as you need as soon as you set foot in the door."
Cons:
"Staff were nice but my friend only wanted to change a piercing and was promised she will be attend to in half an hour. We waited one hour and a half."
"Turns out new posts are an additional £30 - which was funnily not mentioned when I got the piercing and was told to come switch them out."
"Lovely chat with the piercers in the shop but the woman on reception was so unfriendly I left the shop feeling about two feet tall."
"Very bad communication! I've asked them how much cost the piercing so I was expecting was the total price."
"They are not helpful at all… after selling me a nose ring for over 80 pounds they told me they couldn’t pierce my nose due to covid????"
"I felt as though I had been judged or I wasn’t ‘cool enough’ to be pierced by her."
"I'll never come back and won't recommend this place to anyone."
Quality and Selection of Products
Pros:
"Luxury jewellery I’ve not seen in a piercing shop before."
"They have an excellent selection of BVLA jewellery and will take custom orders."
"Stocks only the best jewellery."
"Love the high quality jewelry selection."
"They have a good selection of the top brand body jewellery from BVLA, neometal, anatometal etc."
"The up-market jewellery is quite expensive, but the basics are affordable."
"They have a great selection of earring jewelry so you don’t have to worry about choices."
Cons:
"Ended up effectively being shamed about not wanting to go for the £75+ per stud jewellery."
"Now I have the nose ring but because this is a jewellery brand only they can sell here in London no other shop will do it for me."
"Got into a bizarre conversation about the available studs for ear piercing, none of which had prices indicated."
"I got simple lobe piercings done last year... After not healing for months, I switched the jewelry myself only to realize the original metal was not gold."
"Such a fraud for piercings. If you’re going to spend the money, go to Maria Tash where the quality is actually high and the staff are friendly."
Artists and Piercers
Pros:
"Nicole was really patient when explaining the placement of my piercing and how that fit into the look I was going for."
"I was tattooed by Jessica for the second time and she quickly became one of my favorite artists."
"Nicole was excellent at explaining the procedure for my ear piercing."
"An amazing studio with super competent artists."
"Got a daith piercing by the wonderful Nicole! She's a delight to talk to and you can tell she cares about her work."
"Guy had exactly what I wanted. He also recoloured my tattoo and tweaked the original design."
"Carla did the piercing and she was incredible."
Cons:
"They did not MAKE the design, they literally went on Pinterest and COPIED someone ELSES design!!!"
"I went in to get a small 4 letter word on my rib... my tattoo artist was rude, didn't make me feel comfortable and I felt like he didn't want to be there."
"went in to hope to speak to david about a design i wanted done, that was til i saw him go out and smoke a joint not once but twice...seriously at least pretend to act professional with people who come in and trust you with their skin."
"She finished the work in less than 3 hours and wanted to extort me £500."
Studio Environment
Pros:
"Certainly, the atmosphere in LOVEHATE is comfy and cozy that brings remembering experience!"
"The shop is clean, tidy and has a great atmosphere."
"Awesome studio with a super friendly and relaxed vibe."
"The place is also very clean and I feel so relaxed every time I go there."
"The studio is very clean and well presented."
"The place was clean, nice; staff were friendly and very professional."
"It’s got an amazing vibe and most importantly, it’s clinically clean."
Cons:
"It can get busy at times, so book or be prepared to wait."
"They were quite busy so if you don’t like a lot of people in one space plan to go on a day that is less busy."
"Such a joke."
"Pathetic and I hate it."
Communication and Professionalism
Pros:
"Really great experience, they were very responsive and helpful via email."
"I always receive great communication in the lead up to my appointments."
"Everyone I've talked to from the studio is professional, knows their game and know how to treat a customer happily and kindly."
"The people working here were very friendly and professional."
"Communication before and after appointments is also great."
"The entire team is always friendly, welcoming and highly professional."
"The team here is talented and professional."
Cons:
"Worst experience ever."
"Such a fraud for piercings. If you’re going to spend the money, go to Maria Tash where the quality is actually high and the staff are friendly."