"Very affordable and enjoyable way to spend a couple of hours."
"For a fraction of the price of other aquariums I have been, it is well worth it, great value for money."
"Very reasonably priced compared to Sea Life centres, including the restaurant and gift shop."
"Family of 4 is £58, not bad price."
"Definitely worth buying tickets online before you visit as they are 10% cheaper 😊"
"Great value for money and if you miss the first show the staff stamp your hand so you can come back later."
"Well worth the entry cost."
Cons:
"Place needs a little TLC and was a little pricey."
"Very poor as went at 16.45 on the 19th of August ...paid nearly 90 pound for tickets not really a lot to do as everywhere was closing."
"Very little to do for children, small and overpriced."
"It is an expensive visit and looked dirty and run down."
"A waste of £30, would not recommend, would not visit again."
"The price of entry was ridiculous."
"A bit pricy for a small aquarium."
Staff and Service
Pros:
"The staff was really friendly and helpful."
"The staff clearly know their stuff and enjoy their job."
"Very clean and friendly staff."
"The staff all seemed sad and unapproachable."
"Staff we interacted with were very good a friendly."
"The staff were very welcoming, the place looked very clean and tidy."
"The staff were very knowledgeable and clearly enjoyed what they do."
Cons:
"Bloke on counter, not quite knowledgeable, his words 'I don't honestly know, I only work here'."
"Fabulous staff and fabulous attraction only let down by the poor staff in the cafe who served up inferior food and charging top quality prices, when challenged about this the manageress was rude and very patronising."
"The staff very rudely ushered children as young as 1 away and refused to continue the show until we left."
"I wouldn't recommend it here as the staff we met (with the exception of Katie, the seal trainer) were rude."
"The front counter staff seemed to have little knowledge of what was happening with the timed talks and displays and seemed to care very little in finding out."
"Poor service by the staff at the entrance didn't help either."
"Disgusting behaviour from a member of staff."
Facilities and Cleanliness
Pros:
"Really nice and well cared for aquarium."
"Very clean and friendly staff."
"The place is clean and well maintained."
"The tanks and exhibitions are well maintained and looked after."
"The place looked very clean and tidy."
"The tanks are really clean set up is brilliant."
"All of which are kept in very clean and clear tanks showing that they are well looked after."
Cons:
"The glass was dirty where you could view the fish and the wc facilities were awful."
"Extremely dirty and uncared for. Fish in dirty water. Toilets like a camp site usage, some didn’t flush."
"It didn't feel very clean, the tanks weren't the cleanest."
"The tank with carp in water dirty or very couldy, fish gasping for air or hungry in one of the tanks."
"The toilets were dirty with poo on the wall and the tanks were all mostly filthy with half dead fish."
"Went today with family got to say rspca should be Involved as fish and sharks were gasping for air at the top and all the tanks were filthy with algae."
"The tanks were all mostly filthy with algae."
Exhibits and Animals
Pros:
"The sea lions display was very good and demonstrated a good bond with the keepers."
"Not a huge place but has everything it needs, even a shark tunnel. Admission price was very reasonable."
"The seal show was by far the best part of the whole experience."
"Stayed for the seal show which was fab!"
"Fish and animals look in good health."
"Wonderful selection of animals, presented in fascinating and interesting ways."
"The seal show was excellent and Bubbles the seal was lovely especially when she tried to pinch all of the fish in the bucket."
Cons:
"A very small aquarium considering the entry price."
"A very, very poor aquarium. Nothing really of note in the exhibits."
"The animals look sad, the habitats for the creatures look grubby and small."
"Fish appeared to be under fed, immediately surfacing for food when near tanks that were often over filled and cramped looking."
"Tanks dirty and not eye catching."
"The water level where the rays are is very low really can't be good for the fish."
"It was very run down, dirty and very little to look at in the tanks."