ODEON Tunbridge Wells Reviews Summary

Seating Comfort

Pros:

• "Comfortable seats and a large screen, better than most cinemas!"
• "The basic seats were comfy."
• "Seats are comfy."
• "Booked some Premier seats which were really comfortable."
• "A well organised cinema, plenty of legroom for 6footers and comfortable seats for longer films."
• "It's a standard Odeon, expensive but comfortable seats, worth upgrading to premium if you like your knees."
• "The reception area was clean as was the auditorium, seats comfortable."

Cons:

• "Seats are not comfortable and the snacks are only available if you order on one of the foyer machines."
• "The non-premier seating is fairly cramped and uncomfortable if you're tall, especially for long films."
• "As a tall person, fitting comfortably in their regular seating is difficult."
• "Seats not all that comfy and insufficient leg room."
• "Seats are extremely uncomfortable with limited leg room."
• "The seat (premier seat) was uncomfortable (as in it was low, hard foam and the arm rests were just hard plastic)."
• "Paid for 'Premier' seats as the leg room is so painfully small on standard seats."

Staff and Service

Pros:

• "As limitless members, we go A LOT. Staff are all lovely but rarely more than one person selling tickets which makes for a lengthy wait."
• "The staff were welcoming and friendly."
• "Brilliant cinema. Walked in no booking chap helped us book seats very helpful."
• "Great service today from the TW team after we missed our booked show due to huge traffic jam. They rebooked us onto the next show with no fuss and all of the staff were so friendly."
• "Visited Odeon with friends, the few staff that were there were very friendly and helpful."
• "Pleasant friendly staff greeted us at the door."
• "All the staff I've come in contact with seemed nice and helpful."

Cons:

• "Only problem we had was people on their mobile phones throughout the whole film."
• "1st time visit as usual local odeon wasn't showing desired film. Staff rude. Instructions unclear as to purchasing drinks."
• "tried to book via phone 3 times -useless // phone number- useless."
• "No staff on tickets. Everyone had to queue at the food counter for food and tickets. Queue was out of the door."
• "Very disappointed in staffs attitude their customer service was awful."
• "How is there only one person on the till on a busy Sunday, the queue is out the door."
• "The staff were very kind about the whole mishap, and offered to refund the ticket prices and give us all free tickets to a different film."

Cleanliness and Maintenance

Pros:

• "The cinema is always clean and tidy including the toilets."
• "It's always a treat to go to this cinema."
• "Everything was clean and plenty of hand sanitizer available."
• "Visited during the day when it was relatively quiet. Cinema is multi-screened, large and clean."
• "Was clean and tidy and not too packed considering I was watching a film released on that day."
• "It's lovely and spacious inside, with plenty of goodies on offer including coffee and sweeties plus ice-cream galore."
• "Very Covid safe lovely cinema and very helpful staff."

Cons:

• "The Cinema looks tired now."
• "Expensive & not the cleanest."
• "The foyer was dirty and unkempt."
• "Toilets weren't clean, I had to wipe pop corn and sweets off of my seat before I sat down."
• "Every time I've been the cinema had been filthy."
• "Dirty seats with chewing gum on ok complaining only got us upgrade of seats but that all even premier seats are dirty."
• "Attended Bridge of Spies last Sunday at 12:45 performance. Screen 6 was in a dreadful state - seats covered in popcorn, empty drink containers even bits of nachos and sauce."

Value for Money

Pros:

• "If you have access to corporate discounts it's pretty good value."
• "You can also get a membership card to see as many films you want a month for 17.99."
• "As with all cinemas the confectionery is over priced but Odeon has some good deals for sweets and sometimes even tickets!"
• "Car parking is generally pretty easy and it doesn't cost anything to park!"
• "We have limitless so we pretty much live here."
• "Subscribe to their emails for vouchers, Meerkat movies (compare the market) for 2 for 1 tickets, surveys to win free tickets (which happened to me before) and Limitless."
• "My wife and I are limitless members. We rarely used to visit the cinema before hand but now we have become regulars at Odeon Tunbridge Wells. Cant fault the venue and team."