Vue Cinema Leamington Spa Reviews Summary

Staff and Service

Pros:

• "Friendly staff to assist."
• "Staff were really friendly and made jokes."
• "The staff are friendly and helpful."
• "Friendly, efficient staff."
• "I didn't need to interact with the staff much but when I did they gave me the good service I was expecting."
• "The staff were great so friendly and were very generous with the portions of nachos."
• "The staff are friendly and helpful. Lovely seating in the screening. I went V.I.P seats. They were comfy and spacious."

Cons:

• "Not great service this evening, my 19yr old daughter attended with two friends sat in seat pre booked only to be massively abused and threatened by another customer."
• "No staff on to comment to after the film on late showings, head office customer service was not great."
• "Customer service is also not provided on that time 8pm."
• "The man at the counter had a scowl on his face and forgot to use the reusable coffee cup I brought."
• "Too long waiting, so many staff behind the counter yet seems only 1 or 2 serving."
• "Service, though staff are pleasant enough, can be dreadful."
• "Cinema to my self. Staff member who sold me the ticket having a bad day and rude to customers."

Pricing and Value

Pros:

• "Parking is available at St Peter's car park next door - a very competitive rate for secure, centre of town parking."
• "It is definity worth upgrading to the VIP seats, they are really comfy."
• "Price cannot be beaten - and even 'premium' seats are much cheaper than anything else within an hours driving."
• "Great prices compared to the Odeon and Showcase, but cheaper still if you book online."
• "Good value ticket - £4.99 to book online."
• "Great cinemas. Absurdly good value for tickets."
• "£4.99 for a film is a steal of a deal."

Cons:

• "Parking is pricy courtesy of warwick district council."
• "Only downside is the parking outside - it's only for two hours which is a pinch when watching a film."
• "Way over priced."
• "As expected, cinema food prices were on the higher side."
• "Drinks are quite expensive (£4.50 for a large coke zero)."
• "The drinks and snacks prices still caught me off guard coming in over double the ticket prices."
• "They charge £6 for regular popcorn and £3.50 for a regular coke, a rip off considering that’s more expensive that the ticket which was £4.99!!"

Cinema Experience

Pros:

• "Amazing sound and picture quality."
• "The picture and sound is good."
• "A cute little cinema showing the latest popular movies with loads of different showing times."
• "The auditorium was clean with plenty of good air circulation."
• "We had a great time watching the movie."
• "The cinema is well-kept, the chairs are comfortable."
• "Seating was clean and comfortable with great sound and picture quality."

Cons:

• "First and last time I'll visit this cinema."
• "If I could give 0 stars I would. Awful cinema."
• "The layout and design of the screen/rooms is laughable."
• "It always seems to be messy and unclean as if they haven't even bothered to clean up before the next showing."
• "Screen 4 is very small, seemingly has no air conditioning."
• "Very poor lighting inside and we couldn't see to descend the stairs or find our seat number."
• "Projection is often bad (wonky masking, dirty projection screens, sides of the frame being cut off), or problems with lighting (e.g not turning them off when a film starts) or sound which make a film unwatchable."

Facilities and Comfort

Pros:

• "Clean, tidy and air conditioned."
• "Good leg room and view from seats at start of side rows."
• "The seats are really comfy and have plenty of room."
• "Toilets are nice and clean."
• "Toilets are always clean and tidy."
• "The audio is fairly well distributed."
• "The cinema itself was clean."

Cons:

• "Small foyer which gets packed before screening, with queues at the tills."
• "Small screens, small seats."
• "Temperature is really hit or miss; I've had it be freezing and I've had it be boiling."
• "The cinema was boiling hot. There was clearly no Aircon!"
• "Seats are painfully uncomfortable if you are over 6ft."
• "The film was played too quietly to the point that you could constantly hear people whispering and eating throughout the whole film."
• "The seats, cheaper ones, had zero leg room and I'm under 6ft tall."