Hartwell Kidlington Ford Reviews Summary

Customer Service

Pros:

• "Gulam from ford... was absolutely amazing. So knowledgeable, professional and made me feel super comfortable."
• "Dealt with Joe Manning, knowledgeable and personable, really listened to my requirements and kept me fully updated throughout the order and manufacturing process."
• "Richard is a very good sales man who has great knowledge and expertise, he's fun thoughtful and very helpful, a real pleasure to buy from."
• "The team at the service desk of Hartwell's always go the extra mile to relieve anxiety and get you back on the road as quickly as possible."
• "Brilliant experience at Hartwell Ford Kidlington today. Service carried out and everything explained at the service desk by Phil who was so helpful and attentive."
• "Service team, James and Phil, always very cheerful, polite and helpful even when busy and working under pressure."
• "The staff at Hartwells Kidlington go the extra mile to help their customers."

Cons:

• "Whilst we have now our car back after approaching 4 months Hartwell washed their hand from it all."
• "Overall very poor service from this Ford dealership."
• "Don't take your car to this garage. It offers poor service - hard to get through to the service team as they use remote call answering service."
• "The worst ford garage i have ever been to. They do not check their cars before putting them on sale and let you buy unsafe cars shocking 2022 they can get away with this behaviour."
• "Took my Ford Focus here for a second engine replacement and were told we should be within our rights for Ford to pay out for the new engine as it was within a week of the warranty running out... Very disappointed with the customer service."
• "Complete lack of service and care for the customer!"
• "Every visit has been below acceptable standard, from ordering parts to a recent door strap change, where the door inner was clearly not fitted properly."

Sales Experience

Pros:

• "I felt he was willing to go over and above to ensure I had a good experience and I am delighted with the car."
• "A friendly and professional service, totally COVID safe and efficient."
• "The whole process was seamless professional and trouble free."
• "Ben Darnbrough sold us a new car, We had a particular make and model in mind and he went out of his way to find what we were looking for."
• "I would recommend Hartwell Ford Kidlington and certainly buy from them again."
• "I would 100% recommend this dealership to anyone looking to buy a new car."
• "Richard Brewer was professional throughout with fantastic knowledge of the car, finance & answered everything I needed to know!"

Cons:

• "Would anyone buy a ford car and from Hartwell Kidlington knowing our experience?"
• "In a word, AVOID."
• "Is this the way to enjoy a Ford car? perhaps one of the TV programs may wish to take the case!"
• "I walked into the Ford dealership looking to part ex my Audi A3 for a new Fiesta ST... we was there for 10 minutes and no one approached us."
• "After being promised back a call back after I called up 30 mins later when I noticed the problem they did not call."
• "The car has only done 1200 troubled miles and Hartwell appeared powerless in dealing with their obligation."
• "Asked to use the EV chargers (which you pay for) for one hour during an emergency but they declined despite the chargers being listed as public on the charging company network."

Vehicle Quality

Pros:

• "The car was beautifully prepared and we are really enjoying it."
• "Bought a Focus ST here last week and am extremely pleased with the vehicle."
• "I'm very pleased with my new Ford Focus which I collected today."
• "Just bought the new puma st at Hartwell kidlington from Simon mills In sales and was very happy with the service and keeping me updated with everything loving the drive like a kid in a candy store."
• "Purchased my Mustang with Aidan, faultless transaction."
• "Was lucky enough to get my hands on a Fiesta ST Performance edition from Hartwell Kidlington recently!"
• "I couldn’t be happier with my Fiesta, 4 months on."

Cons:

• "Had a good experience buying one of my dream cars from hartwell ford kidlington. However I’ve had no end of problems with the car and with the dealership since owning the vehicle."
• "To add to the injury Hartwell by doubting to be warranty would not offer a curtesy car until recently but not the size suitable for my wife temporary replacement of what she was used to."
• "However they returned the car with the parking aid not working nor the reverse sensors."
• "So the Ford warranty is worthless, Hartwell suspected work carries has no guarantee, where does it leaves customers?"
• "It’s been 3 weeks and the part required to fix my car is still on back order."
• "The service team worked on my car for 3 days flat and although they found the problem were unable to rectify it due to the complexity of the fault."
• "The issue with my car was not resolved even though it went through a thorough check and full service."