Stockport Car Supermarket Reviews Summary

Customer Service

Pros:

• "Kat was a pleasure to deal with - helpful, knowledgeable and very professional."
• "Both Paul and Mick were very people oriented and professional in their conversations and dealings."
• "excellent customer service from Kath, very efficient and good value for money."
• "Excellent customer service from Geoff with his video viewing of the car and the arrangements made with him for delivery."
• "Service received and after sales service offered were second to none."
• "Jeff has always been very understanding to our needs and requirements."
• "Paul who delivered the car was very professional and clearly had excellent experience and skills in dealing with customers."

Cons:

• "I was surprised with how bad the customer service I have received so far from this company."
• "VERY poor customer service and would not recommend to anyone."
• "Unfortunately I have had a problem with the car and now nobody wants to assist me from Stockport Car Supermaket."
• "Really don’t recommend them, they are cheating people."
• "Aftersales service not great. I will be sorting myself instead!"
• "I still haven't received my refundable deposit."
• "They talk talk and sound reassuring but fail to follow through and do a competent job."

Car Quality

Pros:

• "The guys at Stockport Car Supermarket couldn't have been better!! They were extremely friendly and efficient."
• "the fact they sold cars with a 128 point AA check, which indicated their stock was (or should be) quality."
• "the cars seem like they are carefully hand selected to be of genuinely good quality."
• "The car (grand cherokee) was in amazing condition and fully serviced and checked."
• "Car was exceptionally clean inside and out."
• "The car was very low mileage and in As New condition, we love it!"
• "The vehicle I purchased was well priced and the condition was excellent throughout for the year and mileage."

Cons:

• "the car arrived with a few issues so I got it checked over by a mechanic the wheels need alignment."
• "Bought a car from them, which went well except that the boot of the car was in a bad state, scratches and marks on the inside walls."
• "The only thing i would say is i felt the car wasn't valeted very well."
• "The car has now broken down again with a gearbox fault which they obviously knew about as it had no oil in the gear box."
• "Then the rear brakes needed placing then the rear caliper seized up then the dpf filter needed replacing then the turbo pressure sensor all with in 6 months."
• "The very first day we drove the car home it started to jolt when we stopped at the traffic lights."
• "Oil light keeps showing up in the car."

Staff and Sales Experience

Pros:

• "Really thankful I found Stockport Car supermarket! I was sorted with the perfect car for me! Mick & Scott was incredibly helpful with the best service!"
• "What can I say, WOW. First class service, better than any used car dealer I've ever used!!!"
• "He’s informative, highly knowledgeable, patient and honest."
• "Well what can I say ....what a fabulous experience I had at this showroom."
• "I was helped by Sean Graye from Stockport Car Supermarket and it was an excellent experience from start to finish."
• "Mike was absolutely amazing, he made sure I was happy with my choice."
• "Ash is a real asset to this firm."

Cons:

• "Disgusting to take advantage of a young woman."
• "BEWARE."
• "The reason I put 1 star is one day when I called for selling my old car, the guy on the line was very rude."
• "Do not purchase from here they don’t care once they have your money and the warranty they say you have is none existent."
• "Nothing seems legit about this business or the businesses they associate with it seems."
• "I dealt with Scott, Fraser and someone else, all of them were arrogant and rude, lacking to communicate with me."
• "AVOID AT ALL COSTS!!! DO NOT USE!!! My experience with Stockport Car Supermarket has been nothing short of a nightmare."

Recommendations

Pros:

• "Would not hesitate to recommend these guys or if/when we need another car in the future, to return to them."
• "I will recommend this company to all my friends who are looking for buying or selling cars."
• "I would definitely recommend you to anyone looking buy a used car."
• "Would certainly recommend them to anyone looking for a used car."
• "I would definitely recommend Scott and Stockport Car Supermarket!"
• "I highly recommend these guys."
• "I can easily recommend buying a car from here."

Cons:

• "VERY poor customer service and would not recommend to anyone."
• "Really don’t recommend them, they are cheating people."
• "I wouldn't recommend the garage to anyone however they did refund me 250."
• "DO NOT BUY ANYTHING FROM HERE!"
• "Contacting trading standards, avoid like the plague."
• "I am honestly really disappointed with the poor customer service! Avoid!"
• "Sold us a lemon years ago."