McDonald's Reviews Summary

Order Accuracy

Pros:

• "I used their Click & Serve service to collect my order, and everything that I asked for was included with no faults to my meal."
• "Good service, quick and efficient, clean and the good was fresh and chips were hot."
• "Food came reasonably quick considering all the online orders that are waiting to be delivered."

Cons:

• "On multiple occasions now, even after leaving feedback on app. This mcdonalds continually doesnt put sauces order in mcdeliveries."
• "Order came wrong milkshakes no fries the only thing that was right was the big macs was on the phone for ages trying to sort this out which never happened."
• "Any other McD feck up yet another order messed up with 9 nuggets missing."
• "Last 2 times I ordered chicken selects meal through drive through never received the sauces."
• "Ordered 3 double cheeseburger’s through the drive through, waited for over half an hour, after paying."
• "Every time there is either something missing from my order or my order is cancelled."
• "Last night checked order before driving away, 3 big macs short."

Service and Staff Attitude

Pros:

• "Staff are warm and friendly and some even make it fun to be here! We enjoy the food which is always of a high standard you'd expect from McDonald's."
• "Staff nice enough, on an occasion the card machines were broke on the drive through, can’t help that."
• "Staff were really inviting and helpful - coronavirus guidelines - they helped to get the app on phones and advise how to get the code scanned."

Cons:

• "Service is focused in the wrong direction. Too much emphasis is given to delivery drivers. It's like ordinary customers don't matter as much."
• "Worst McDonald's I've ever mad the mistake of going to 1 black haired woman with glasses manager she called her self is a total b**ch rude and insulting"
• "the woman on the drive thru was very rude and undermining."
• "Staff attitude was grim and food was cold even tho I waited nearly 20 mins after they asked me to park up."
• "Managers don't care how long people who order through various applications wait for their orders."
• "manager has a bad attitude and does give a damn"
• "Waited 25 minutes. Not really busy just full of uber eat and just eat drivers that took precedent over all other customers. Staff were rude and unhelpful."

Facility and Cleanliness

Pros:

• "the cleanliness of this particular restaurant was outstanding"
• "A Great place to Eat very Pleasant Staff and the cleanliness of this particular restaurant was outstanding"
• "Restaurant is clean and social distance is spot on."

Cons:

• "If you like eating your food in a taxi rank this restaurant is for you😡 no where to park because of all the delivery drivers!"
• "Won't be using this mcdonalds again Why have parking eye max 1 and half hour stay."
• "Never in my life saw a McDonald's so filthy. Sauce station was overflowing with rubbish, bins had bags all over them and on floor as hadn't been emptied, stools and tables and surfaces were filthy."
• "The premises are dirty, the car park is small, horrible."
• "Awful place, food lukewarm, thrown together, burgers half falling out of box, dirty seats basically not big enough for amount of people also car park to small."
• "The place isn't big enough for the amount of ppl who use it and it causes traffic chaos for locals."

Food Quality

Pros:

• "Outstanding. The tablets worked so it kept the grandkids occupied after they showed me how to order on the touchscreen."
• "I think McDonald's are ok for a quick snack I use just for coffee and the odd McFlurry."
• "the burger was just as expected quite tasty"
• "The food is tasty."
• "The food is always what you want from a maccies."

Cons:

• "The coke was near enough just water and the chips were thrown into the bag upside down so they were spilled on the bottom of the bag."
• "Burger was ok But as usual with all mcdonalds the chips were cold and disgusting"
• "Food is sometimes hit and miss, ive had a few orders from here and its been cold on atleast 4 occasions."
• "Food almost cold. Fries soggy."
• "Absolutely love a McFlurry, but to be served this slop! More like a McSlushy."
• "cooking and preparing food more suitable for animals"
• "Milkshakes are not mixed. You have to stir them yourself to make them properly."

Ordering Experience

Pros:

• "Ordering ahead on the app is helpful and can get your food there a bit quickly on the click and serve."
• "We used the McDonalds app for the first time, and it was pretty good."
• "got my order deliver to me in 1 mind exact which I was very happy about"

Cons:

• "Had to wait 50mins for my food at sandyford McDonald's in Goldenhill Stoke on trent. Had to go inside having been sent to a bay to wait for my order. They told me they had no staff to cover."
• "So much for fast food...stood there for at least 10 minutes while it said on screen my order number in the please collect section on screen all staff just laughing about."
• "Asked to wait in a bay for food, the bays and half the car park were full of other people waiting for their drive through food... since they started doing home delivery everyone who goes to this store has to wait 30 to 45 minutes for food."
• "Awful service 20min wait in drive thru just to be told park up and wait another 20min for food."
• "Shocking. Used drive-through. Over 15 min wait from ordering to getting the food."
• "Drive through is shocking and always getting orders wrong"
• "Is it normal to wait an hour for an order at a fast food place?"