Great Barr Medical Centre Reviews Summary

Appointment System

Pros:

• "I always find it difficult to arrange appointments around my work schedule."
• "Since the short take over by SWBH, I have started getting appointments for referrals made in 2021/22."
• "I honestly cannot fault the service I have received from these doctors since having my little boy."
• "Brilliant and to date I have always had appointments booked efficiently."
• "Surgery doctors and staff are excellent. Our family have always been able to get appointments and good consultation when needed."
• "I saw Senior Physiotherapist David & Dr B Ratti. Both of them were excellent."
• "Had my Covid vaccine today. From booking to receiving the vaccine & leaving everything was seamless."
• "Had my first Covid jab today, very efficient and well organised."

Cons:

• "You have a higher chance of winning the lottery than getting an appointment here."
• "Can never get an appointment, was actually trying 25 minutes to join the queue."
• "I've just had my second Astra Zeneca vaccination with Jill here at the practice. Jill was friendly, professional and thorough."
• "Once you finally get through the doctors are very good and helpful, but often try for days on end and can’t manage to get an appointment."
• "Never available appointments receptionist rude not helpful when we got finally appointment over the phone no one called back."
• "I had my covid jab at the surgery today and the staff and organisation were wonderful."
• "I have been trying to get my parents assessed for dementia for several months. Nothing seems to be actioned."
• "I wouldn’t even give a 1 star. The staff do not know their own policies, they keep telling you different things."

Customer Service

Pros:

• "I had my Covid vaccination booked for a Saturday morning, on the Wednesday before my booked appointment, a very nice lady rang me."
• "I had my Covid vaccine here on Saturday. It was so well organised, I was greeted at the door."
• "I attended this clinic for my second Covid vaccination, and I was impressed with every aspect of my visit."
• "Recently had my COVID vaccine at the surgery. To say that I was nervous is an understatement!! The Doctor immediately put me at ease."
• "COVID JAB My husband and I have just had our first jab here with the wonderful Jill!"
• "I've just had my second Astra Zeneca vaccination with Jill here at the practice. Jill was friendly, professional and thorough."
• "Today I received my Covid vaccine from Dr Kandola. He was extremely informative and administrated the jab without me realising he had done so."
• "I had my Covid-19 injection today. A lovely member of staff greeted me with a great smile."

Cons:

• "A poor excuse for a medical centre. The receptionist Grace is border line racist."
• "The front office staff at GBMC are worst. They should be awarded the best GP surgery staff in the UK. Never experienced anything like this."
• "They don't answer the phone and after about an hour of delay reception just replies back with sorry no appointment left."
• "The reception have always been very lovely every time I call or go in, however, The only way to get an appointment with this practice is to call at 8am."
• "This surgery is appalling, the staff always make mistakes and cancel appts upon arrival and so do the doctors."
• "Wouldn’t even give a 1 star. The staff do not know their own policies, they keep telling you different things."
• "Never available appointments receptionist rude not helpful when we got finally appointment over the phone no one called back."
• "The doctors and staff are all amazing, especially during such hard times. They are all only human too."