Beauty Essence Reviews Summary

Customer Service

Pros:

• "Mary (the owner) makes a consistent effort to go over and above to pack love and care into her packages and show her customers how valued they are."
• "I feel like part of the Beauty Essence family."
• "The team at Beauty Essence are extremely helpful. They have helped my skin improve over the years."
• "Mary and her ladies provide the best of services - I really can’t recommend them enough!"
• "Mary is always quick to respond to a booking request and will do her best to accommodate any last minute urgent needs."
• "Mary's quick response to any issues I am having with Beauty Essence's products, Environ, is amazing."
• "Mary and her team are extremely professional and very helpful."

Cons:

• "When I phoned to explain my mistake I was told very rudely that unless I could make another time on that day I would be charged the full consultation fee."
• "I am upset, I was in the shop to take the appointment and do not understand why the girl did not ask for the deposit this day."

Treatments and Products

Pros:

• "The facial was certainly the best one I’ve ever had - an hour and a half of pure bliss. Came away relaxed and glowing."
• "All the treatments I’ve received have been of a very high standard."
• "I have been ordering Environ products from Beauty Essence for the past few years... they always come well packaged and with extra samples and goodies."
• "With a fantastic range of products, I have been purchasing Environ Skincare products from Beauty Essence in-store and online for 4+ years."
• "I’ve had many different treatments from waxing to massage to manicures and have not been disappointed at any time."
• "I had a micro-dermabrasion facial and some facial waxing. Both very well done."
• "I've chosen the procedure named Guinot Hydradermie Facial and I was amazed by the result."

Cons:

• "Manicure and pedicure didn’t include a massage, exfoliation, or warm water foot bath."
• "Also wasn’t aware I would have to pay for their flip flops (that were also too big), when they said they couldn’t do a gel pedicure for me."

Atmosphere and Cleanliness

Pros:

• "It is always clean and calm (no London noises interfering with your zen)."
• "A lovely relaxing atmosphere, but also so convenient and close to the office."
• "The salon itself is really clean, has a nice relaxed atmosphere and the staff were also lovely."
• "The systems in place feel very clean and safe, and the pedicure I had was excellent."
• "The standards of cleanliness are impeccable and I felt very safe."
• "The salon is always so calming and always clean."
• "The salon is always clean and well presented."

Cons:

• "I wouldn't recommend this salon at all."

Staff and Professionalism

Pros:

• "All of the staff here are really good at what they do and make the experience as pleasant as possible."
• "The most friendly staff ever, and great value for money."
• "The staff here are lovely and welcoming and this was also my experience the first time I came."
• "Jade is not only efficient and thorough with her work, but she is also incredibly friendly and always makes me feel welcome."
• "The staff are excellent and very professional."
• "Very clean place and friendly staff."
• "The stylists are all professional."

Cons: