Nuffield Health Hendon Fitness & Wellbeing Gym Reviews Summary

Customer Service

Pros:

• "staff are very nice"
• "The staff's commitment to customer service is truly commendable."
• "Can't believe the staff here are so young as they are so professional and really take pride in what they do."
• "Great customer service, especially from always helpful Ali- Senior sales manager."
• "The staff are friendly and helpful."
• "Customer service has greatly improved recently under new management."
• "The staff are always open, welcoming and responding."

Cons:

• "Worst customer service!"
• "Terrible customer service Nuffield Health!"
• "The new manager is terrible and extremely rude!! No customer service skills."
• "The worst customer service I had ever received!"
• "Both reception staff and manager have no idea about customer service!"
• "The staff are rude and very unhelpful and give you the impression that they don't really want to be there!"
• "The staff is stiff they take your money quick without explaining their cancellation policies."

Facilities & Equipment

Pros:

• "There’s always clean towels to use."
• "Brilliant timetable thou."
• "The ladies have their own section in the gym which is a massive selling point."
• "The pool is an asset to this gym and it’s been confirmed that the ladies are getting a new sauna installed this week."
• "The facilities are really nice here."
• "There is also a women's only gym and women's only pool times too as well as family pool sessions."
• "Good gym with a ladies area. Facilities include a decent pool, jacuzzi, steam and sauna."

Cons:

• "The gym is basic and doesn’t really reflect the £60 a month I am paying."
• "The gym is so dirty and old. Feels like I’m stepping into the 90s as the equipment is so worn out."
• "General maintenance could step up a notch."
• "The gym car park has rats which is so scary especially in the dark!"
• "The spa pool doesn’t work during the winter, a season when people really want to enjoy a hot bath."
• "The machines in the gym were old and outdated."
• "The sauna needs a renovation also the seats it’s always broken."

Pricing & Membership

Pros:

• "I was offered a yearly contract at the minimum price of £55 as I am a student, and was told that I can freeze it whenever I want."
• "recently joined by well presented Alex sales man what a nice guy and great attitude kept smile at all time"
• "The public space is equipped with CCTV."

Cons:

• "Premium price, budget quality."
• "they put a 1800 bill on to my account for no reason still not taking off every time I try to go in am stopped 😡😡😡"
• "I’ve been paying 69£ a month and there’s customers who joined less than 6 months and they’re paying 42£, what doesn’t look fair to me."
• "Warning!!! Be careful with the 12 months membership."
• "When I gave them notice to cancel my membership they made me pay for 2 more months of membership."
• "We have been charged £70 every single month, and they, at first ask £1 for towel, and then allowed to use only one."
• "Be aware, they will chase you for money even if you don’t use their service."

Cleanliness & Maintenance

Pros:

• "Changing rooms are clean."
• "Gym is cleaner now due to covid 19 which is a big improvement."
• "Training areas and changing rooms properly clean and refurbished."

Cons:

• "The gym is so dirty and old."
• "The changing room smells bad when it’s packed."
• "The swimming pool and especially Jacuzzi are so dirty and it smells."
• "The towels now have stains on them and also the changing rooms are very dirty."
• "The changing rooms haven't been cleaned in a long time. The blue tiles are black."
• "Shower, changing area, toilets and lockers are disgusting!!!"
• "The showers were cold, there were clumps of hair everywhere and the sauna was full."