Swiss Cottage Leisure Centre Reviews Summary

Staff and Customer Service

Pros:

• "The reception staff are always very polite and courteous."
• "Nannies in the crèche are very kind so I can leave my baby there while I'm having some 'own' time."
• "Speaking of staff, for what it’s worth, the majority of the staff there are chill, friendly people."
• "The staff is really friendly."
• "First off all the staff are really helpful and efficient, and I really appreciate it."
• "All the people that work here are professional and kind."
• "The staff here are all AMAZING. Dan, the previous manager, and Alex, the new manager, went well out of their ways to help me."

Cons:

• "Recently employees standard has fallen massively."
• "Always something broken or out of order here. Staff are bossy and don't seem to care."
• "Quite dirty and staff extremely rude, especially the ones at the reception."
• "The staff there seem to be poorly trained and managed, particularly those involved with the swimming pool."
• "Zero star if possible-Unprofessional customer service. My husband’s bag got stolen in the locker of the changing room."
• "The staff on reception and in members sign up looked depressed and tired."
• "The receptionist (Justyna) was a disgrace. She had no understanding of customer service, was unhelpful and rude with no interest in helping us."

Facilities and Equipment

Pros:

• "Very good centre - reasonably priced, not crowded and air conditioned throughout."
• "Learning pool for family swim is really nice and warm."
• "Best thing is low membership prices and classes are included in it."
• "The gym is great and the equipment is fairly new."
• "Changing areas are clean, the building is bright."
• "Well-maintained equipment, clean locker-rooms, friendly and helpful staff."
• "A GLL (Greenwich Leisure Limited) Centre featuring a pool, gym, sports courts, climbing wall, spa and health facilities. Disabled friendly, clean and very helpful staff."

Cons:

• "Facilities are frequently not working - the sauna was out of action for many months."
• "Swimming pool has pieces of toilet paper or handkerchief paper plus used band aids floating in it."
• "The major flaw of this Centre is the system of buying locker tokens at a machine."
• "The most critical point is hygiene in the men's changing room."
• "The wood is coming apart, the metal pins have risen up and anyone that steps on it, it will cut them open."
• "Nowadays the temperature inside is worse than outside. Yoga is now hot yoga, Powerpump is now a sauna."
• "The changing rooms while decently sized and clean were just out of date."

Hygiene and Cleanliness

Pros:

• "The creche at the Swiss Cottage Leisure Center is a dream come true for parents... impeccably clean."
• "This place had a major, well-needed overhaul couple of years back."
• "The locker rooms are also very well kept and very clean!"
• "The swimming pool is clean and not as heavily chlorinated as other pools."
• "I find the overall cleanliness/tidiness to be satisfactory."
• "The pools are very relaxing and seem to be clean."
• "Each creche employee is kind and fully engaged with the children."

Cons:

• "Also the cleanliness of the swimming pool changing rooms is really unhygienic."
• "The hygiene of the gym is below acceptable, the smell in the changing rooms and in the pool is very unpleasant."
• "Changing rooms and toilets are in need of repairs and are not welcoming."
• "Hygiene is extremely bad. Changing facilities and toilets are very dirty and stinks urine."
• "What a filthy place, baby changing tables absolutely hideous. Poo all over the floor in the family changing rooms."
• "The changing rooms are always very dirty, and not well maintained."
• "Extremely dirty toilets all the time."

Management and Booking System

Pros:

• "Tracey in customer support is brilliant in helping with tech support and bookings."
• "Great Team. Swimming has been a great experience during Lockdown and safe."
• "The schedule is easy to find and book."

Cons:

• "Don't bother being a member. It will cost you your sanity. Online booking for activities and lessons are broken."
• "Upon asking for a refund, we were ping-ponged between the centre and the HQ several times."
• "Poor management (they could not repair bench in men locker rooms for almost a year!!!)"
• "But booking is a total nightmare."
• "When you call them no one picks up, when you go there to waive off the wrong penalty staffs just pass the work to one another and keep you waiting."
• "They have never been in contact with me regarding my new membership despite numerous promises to do so."
• "Overpriced, ill-planned, dirty, non-working and unprofessional, disinterested staff."