ZARA Reviews Summary

Customer Service

Pros:

• "Staff were hard working and friendly."
• "The only one who was willing to help was a young brown lady with braids."

Cons:

• "Deeply disappointed with the customer service I experienced."
• "Customer service is really bad in here, no one actually wants to help you."
• "Staff rude and disinterested."
• "Extremely rude staff, didn’t ask me demanded I use self check out."
• "Shocking service. Staff rude and disinterested."
• "Staff can't even speak English and they are so rude."
• "Staff with attitude and was racist!"
• "Rude people on the fitting rooms. makes the experience of trying of clothes stressful."

Checkout and Payment Process

Pros:

• "Went just before Christmas, Zara price was fair."

Cons:

• "This is a cashless store, and because normal people don't catch on quickly in using the store machine to checkout, the process took long."
• "The self service machines are slow and staff are reluctant to help."
• "Refused to give me a paper receipt after I had scanned my Zara app."
• "Tried to use self checkout, staff not interested in helping."

Product Quality and Selection

Pros:

• "I got nice fashionable & quality stuffs for myself, children & their Dad."
• "Always seem to have really good lines of clothing in for every season."

Cons:

• "I see a pair of shoes worth £50 on off and they are £29. I come in next day and see all other models on off but the off on this is taken off!"
• "The clothes are not properly organised, shoes look like they are thrown away aside!"
• "Very poor quality T-shirts especially when considering the prices."
• "The hoodie’s pocket got unsewed after first wash!"

Store Layout and Organization

Pros:

• "A really nice store situation in Westfield Shopping Centre Stratford. It is big, airy and light."

Cons:

• "The clothes are not properly organised."
• "Giving one star because I’m forced to. The layout of the “man” section is shambolic."
• "I find it unpleasant that each time I visit the Zara app or store, the entire layout and structure undergoes a change."

Staff Behavior and Attitude

Pros:

• "Staff were hard working and friendly."

Cons:

• "I walked to Zara's self-service counter to pay for my purchase, as well as for the bag. I was having trouble finding the bag, so I reached out to one of the staff members for help. He walked away from me without saying a word."
• "Two staff in fitting rooms refused to help with an item or help find another size as they were too busy on their mobile phones."
• "One of the man at the tills is so extremely rude that I almost left everything and walked out!"

Return and Exchange Policy

Pros:

• "I intended to exchange it with another new one, I went to return and exchange but couldn't access my email as internet doesn't work in there."

Cons:

• "Painfully slow. Manager had to come till to give cash refund took her ages it created a line behind me."
• "If you want to return something DON’T - had to queue for 30 mins to return, staff are rude when serving."
• "Wanted to return items purchased in shop. 20 people in front of me, queued for 15 minutes, 3 people been served."