Acton Town Dental Practice Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "Dr Sarah and her nurse Sulekha were wonderful and calmed me down very well."
• "Dr Nadia for president, very helpful and you can tell the years of experience by the way I was treated."
• "Dr Radi was amazing and caring - I didn’t feel any pain."
• "I had best service ever, all including doctors were very friendly kind and helpful, They are professional."
• "Dr Carla is amazing and always makes the visit easy and pleasant."
• "Dr Ghassan for two complex issues and everything was handled professionally."
• "Dr Mohammed Naji is a complete professional."

Cons:

• "Do not go to this place."
• "A Dentist tried to give me 6 fillings at the cost of £800+."
• "However, I have been a patient of a few dental clinics abroad and I can combine them to this: environment and equipment here is the poorest as if taken from the 80s or something and therefore prices are too high."
• "Was told needed nearly 2 grands worth of dental work, thought this questionable as had no pain and no issues with my teeth or gums."
• "Very wary of this place, trying to con you out of money."
• "They take 0 consideration of your medical/medication history which can lead to teeth problems."
• "One thing I will mention, Is when I came to pay I was charged more then what I was quoted before the appointment."

Practice Environment and Accessibility

Pros:

• "From the outside the surgery looks unique."
• "The practice is very clean, nice and lovely designed."
• "A wonderful and elegant center, as if you are in a 5-star hotel."
• "Plenty of parking near the practice, also very close to the tube station."
• "The practice is very clean and comfortable. Covid safety measures are apparent before and during appointments."
• "The place is very clean with all covid related measures for safety."
• "The centre is clean too and really practices good hygiene and infection control."

Cons:

• "I was 10 minutes for my daughter appointment and they were difficult at the reception without even listening why was I late."
• "They rang 30 mins before the appointment to delay it by 30 mins and they saw me 30 mins after the new time- not a good start."
• "Nothing but an apology was made."
• "Went in there with a tooth problem and was told they could not find anything with the tooth in question."
• "An off cause, I paid over£400 for deep clean 1 side At bottom teeth and 1 teeth filling. I guess that's emergency case price."
• "DO NOT RECOMMEND GOING HERE IF YOU ARE LOOKING FOR NHS PRACTICES."
• "And even the doctors for all the time I been there where really horrible."

Customer Service and Care

Pros:

• "I am extremely pleased with the treatment that I have received at the Acton Town Dental Practice."
• "They booked me in for an emergency the same day."
• "I recommended my mother, who has joined the practice."
• "I contacted Acton Town Dental Practice to book an appointment as soon as possible as I had severe pain in my tooth on Sunday afternoon and they arranged a slot in the evening same day."
• "The Receptionist, the Nurse and the Dentist were all very patient, informative, professional."
• "I was pleased with their Covid measures, having my temperature taken, given a medical mask and my hands sanitised."
• "The dentist provided a very good service, which was pain free."

Cons:

• "I just thought perhaps if given a little more time for the anaesthetic to start to work I wouldn’t have needed the 2 top ups."
• "Everything was nice, clean and on time. The only thing I would expect from the dentist to spend the set time for the routine check up."
• "They rang 30 mins before the appointment to delay it by 30 mins and they saw me 30 mins after the new time- not a good start."
• "I've had to call the surgery today as I'm still having pain, receptionist explained that although they are busy for the rest of the week, I should call tomorrow morning as there may be some cancellations."
• "The practice calls a day before and sends out an email reminder before the appointment to remind you, which is very helpful for the patient and the practice."
• "Appointment confirmations and reminders are sent via text as standard."
• "The reception team are friendly, helpful, and accommodating both on the phone and in person."