Mulberry Dental Clinic (Oral Surgery and Dental Implant Leading Centre) Reviews Summary

Speed and Efficiency of Dental Procedures

Pros:

• "I had the quickest tooth extraction, I couldn't believe it! Didn't hurt at all."
• "During my very first appointment with him, he extracted my teeth in a few seconds + no pain."
• "Extraction was fast, painless and no issues afterwards."
• "He extracted my tooth in 30 seconds with ease and completely pain free."
• "Once I was anaesthetised, the extraction was completed in literally minutes."
• "When Mr Al-Hashemi said it would take 2 minutes, he wasn't wrong! No sooner had I sat down, I was leaving!"
• "The whole extraction took minutes."

Cons:

• "There was no wait time for the numbing to kick in so I felt everything."
• "They were in an obvious rush and clearly wanted to get going with the appointment."
• "The dentist 'Andrew something' says sorry I said 11 but I actually meant 10. Started rushing through."
• "Nobody reassured her, nobody asked if she was ok when she explained she had been sick... and nobody suggested rescheduling until she was better."
• "She was feeling the pressure of them needing to get in with the extraction as apparently there was another appointment straight after."
• "And that they allowed her to leave in that state, knowing the dangers of potential shock, is negligent and extremely concerning."
• "Unfortunately the dentist himself wasn’t the greatest he definitely can’t come with nervous or scared patients."

Professionalism and Friendliness of Staff

Pros:

• "Mr. Shawqi Al-Hashemi the Principal Surgeon is a consummate professional, super fast."
• "The staff were extremely friendly and professional and put me at ease."
• "Absolutely everyone including reception, dental nurse, doctor gave me the best possible experience."
• "Everyone of the staff and dentists are very professional and extremely friendly."
• "All staff were extremely friendly and professional and the procedure was done quickly and skilfully."
• "The staff and dentists are very caring considerate and sympathetic and most of all very professional."
• "The dentist is definitely, definitely worthy of his title."

Cons:

• "Worse. He said now I have another patient waiting sorry about the mix up with times. Problem is we are shut for the rest of December so see you sometime in January (an exact month later) Seriously, he said that."
• "A joke. I went there early December just because it is close to where I live and had good reviews on Google."
• "The receptionist was dismissive and told her she couldn’t ‘just be late.’"
• "This dentist should not work with nervous patients, he has no patience and just wants you in and out."
• "However, I have seen comments around the Dr not being good with nervous patients and I would 100% agree with this as I am a nervous patient and he did not make me feel at ease one bit."
• "I was really disappointed as I was told that my mum couldn't accompany me despite me being disabled & on medication from my gp so that I could attend the appointment as I was so anxious."
• "Nobody said anything, so she asked for a couple of minutes’ break... The nurse silently handed her ONE tissue."

Aftercare and Follow-Up

Pros:

• "They even called to check on my welfare a few days after."
• "I even got a phone call the following day to see how I was recovering."
• "Great aftercare service too."
• "Aftercare was explained fully to me before I left."
• "Even had a follow up call the next day to check up on me."
• "When I had concerns regarding pain and infection I was given an appointment the next day and was seen on the ground floor when access was an issue."
• "The pre appointment information, on the day and post op patient care, understanding of my individual needs and professionalism are outstanding."

Cons:

• "I've had no aftercare, not even a leaflet about what to do to prevent infection despite me having an autoimmune condition & I wasn't given any antibiotics."
• "And that they allowed her to leave in that state, knowing the dangers of potential shock, is negligent and extremely concerning."