Alan Wilson Dentistry Reviews Summary

Quality of Dental Procedures

Pros:

• "Alan was clear and precise about how the procedure would pan out and every intricacy explained so that I was completely clear about what to expect."
• "Alan and his team were very professional but also friendly and completely put me at my ease."
• "Alan himself was patiently reassuring and obviously very skilled at his job."
• "I had a single implant fitted here and the process could not have been easier or smoother."
• "The best dental care I have ever experienced."

Cons:

• "The question I have for potential clients is this. If this dental practice cannot be bothered to text you or reply to emails in circumstances where you are complaining about the level of their service, how can you trust them to do dental surgery on your mouth?"

Customer Service and Support

Pros:

• "Alan’s whole team are excellent, Alan’s wife and Sandra who handled my appointments were fantastically efficient and professional throughout."
• "As soon as I arrive I am welcomed and offered some water."
• "Sandra was really helpful in working out my finances."
• "My hygienist shows empathy and knowledge, managing to put me at my ease despite the slightly uncomfortable but essential procedures."
• "The reception area is pleasantly laid out, atmospheric."

Cons:

• "I waited and waited. Nearly an hour later I telephoned their offices and spoke to Sandra. I got their email address from her. I emailed her dissatisfied that for one hour nobody had come onto the chat and I had cause to email them."
• "Even my email to Sandra has remained unanswered for another 4 hours. They seemingly do not care about being professional."
• "They do not care if they text you back if you send them a chat text and they certainly do not respond if you email them with any concerns and with potential business having given them the benefit of the doubt."

Environment and Comfort

Pros:

• "Such a lovely Dental Practice. The moment you walk in, you are greeted by warm and friendly receptionists and then seated in a modern, stylish and spacious waiting area."
• "The practice could not be better located and is easily accessible by car and train, it is clean, modern, airy and welcoming."
• "The clinic itself is smart and beautiful."
• "The whole area is very light, airy and extremely clean."
• "Signed up using their easy online booking system. Their office is brand new, very modern and looks more like a coffee shop than the traditional dentist waiting room."

Cons:

• No negative comments reported regarding the environment and comfort.

Professionalism and Skill

Pros:

• "Alan is an absolutely fantastic dentist who is very friendly, professional, and cares about his patients."
• "Alan was very precise in his explanation of what I could be going through with this type of implant and he was very professional."
• "Alan is very good to put you at ease and carry out the work in an excellent way, while his friendly manner makes for a pleasant and top quality experience."
• "I can only say how pleased I am to have found such a good dentist in Epsom and I wish him and all his team a very happy Christmas and a super New Year."
• "Highly recommended. I have followed Alan from Knightsbridge to Epsom as he is the best Dentist I have ever had."

Cons:

• No negative comments reported regarding professionalism and skill.