Trevor Sorbie Reviews Summary

Staff and Service

Pros:

• "As ever, a great experience at Trevor Sorbie. From the moment you step into the salon to the moment you leave, the fantastic staff make you feel welcome and special."
• "The reception desk staff are always absolutely lovely and give a first class service."
• "I can't recommend the highly talented Ben highly enough. Not only is he knowledgeable but also warm and friendly."
• "Fabulous team who are incredibly COVID safe."
• "The staff very friendly, cheerful and professional."
• "The staff at Trevor Sorbie, Convent Garden, are really welcoming and friendly."
• "Everyone here is so friendly and lovely."

Cons:

• "Will not be returning to this salon as the policy is ridiculous, they think they can turn people away and have no appreciation whatsoever of customers time and needs."
• "Booked an appointment for hair tint and once arrived to the salon I was told they cannot accommodate me because I had not done a test patch."
• "They have two appointments and failed to attend to me by have first time an overlap with another customer and the next day by having their hair stylist not showing up on time."
• "Expressed my anxiety regarding how much hair my stylist was cutting and she ignored and continued to thin out my hair."
• "After such treatment from her, on two different occasions, I will void the business from now on."
• "I asked to blend my white hair with creamy highlights and I got yellow highlights with white root."
• "NOT wheelchair friendly despite being told it was :(("

Stylists and Haircuts

Pros:

• "Viktoriia did a super job - She made sure to understand what I wanted and was able to create that with care and ease, giving me a new cut that I love!"
• "I had a fantastic restyle from Wai."
• "Stylist Kate was lovely, she took time to discuss what would suit my face shape and she did a perfect job."
• "Johanna is such an artist and takes such pride in her work. She really understands curly hair."
• "Harry was wonderful! I really love my haircut and blow-dry."
• "Tamara was very patient and cut my hair with great attention to detail."
• "Kate Wingrove gave me a shaggy mullet and I absolutely love it!!"

Cons:

• "Loved my haircut but I had a really bad experience getting my hair washed. The sink kept moving down trapping my neck."
• "They began to charge for drying your hair after a colour treatment which was the last straw."
• "But I didn't like the techniques they use for haircut."
• "The only negative I have which put a dampener on my experience was the girl who washed my hair."
• "Never felt so undermined. I would never set foot again."
• "Booked for a hair color on April 25, 2022, and was disappointed with the color."
• "Wish they would go back to the low slouchy sofas, in the waiting area, where you could sit relax, enjoy a coffee, a bite and a magazine...now it's quite formal, more like a boardroom with one big table surrounded by high back chairs."

Salon Atmosphere and Experience

Pros:

• "One last mention should go to the Trevor Sorbie salon in Covent Garden which is a fantastic place to be - stylish, clean and modern."
• "So enjoy my visits to this Salon. Friendly receptionists. So relaxing & having a glass of Prosecco whilst having my hair done is such a treat."
• "You get what you pay for!"
• "A wonderful salon, it is comfortable yet stylish, the staff friendly and attentive and best of all whether it be cut or colour the results are always first rate."
• "The salon management have gone to great lengths to ensure the well-being of both clients and hairdressers following the lockdown."
• "The salon is clean, bright and everyone is always so friendly and warm - feels like a real treat to go."
• "Salon was very clean and tidy. Staff were very attentive."

Cons:

• "Update. The salon was sold a couple of years ago and I am no longer a client."
• "It was quite packed that was the only draw back and hairdressers were kinda stepping on each other."
• "I arrived on time but unfortunately the stylist assigned to me was not available. They arranged for another stylist to step in but one hour later. They were very apologetic and gave me the reduced rate for the stylist doing the cut and included a free condition of my hair."
• "After trying colour, haircut and blow dry, I think the quality does not match the price."
• "No, it is not cheap, and it is a privilege to be able to afford it (once in a rare while)."
• "Would happily come back! It was quite packed that was the only draw back and hairdressers were kinda stepping on each other."
• "Going to Trevor Sorbie in Covent Garden salon is always a delightful experience which I look forward to even more now that I am no longer London based."