Mercedes-Benz of Ascot Reviews Summary

Customer Service

Pros:

• "Scott Mudge was very professional, courteous and personable."
• "Arranging this by phone was simple, with a helpful agent suggesting their while-you-wait service which I accepted."
• "Isuru was a true professional and completely made the whole experience - going above and beyond to ensure we felt valued as customers."
• "A massive thank you to Harry, who has gone more than an extra mile sourcing my new AMG GLC43."
• "I cannot express the gratitude for the assistance from Scott Mudge. He went the extra mile indeed during this process."
• "His listening and checking skills are outstanding."
• "Becky was polite, professional and efficient all the way through the process."

Cons:

• "I now have accounts chasing me for unpaid service plan."
• "Very disappointed with the service. This is second time in a row felt disappointed by the service Ascot team provided."
• "It seems they have not got a clue. Complained but got no where."
• "Very poor service and attention onsite."
• "We were treated like a 'transaction' - like a number - with no consideration to our situation."
• "Ignored for an hour trying to collect car from service."
• "Communication and customer service is non existing."

Sales Experience

Pros:

• "Scott is the sales Executive that looked after the entire sale process for me, very professional."
• "Recently purchased a used approved GLA from Mercedes -Benz of Ascot and highly recommend taking a look at the showroom."
• "Great communication and service."
• "The sales executive, Peter, was a gentleman throughout and worked hard to make sure each stage was handled quickly and efficiently."
• "Peter Conn was great! He kept me updated throughout the process and was always available for any questions I had both pre and post delivery."
• "Thank you for such professional and above and beyond customer service from Peter Conn."
• "The location is top quality, clean, fresh and welcoming."

Cons:

• "Instead of fixing my car they ruined it completely and kept it for a week."
• "I would never deal with them again. I brought a 2021 E400 Coupe from them and it's problems after problems."
• "The diagnostics test was only ran 40 minutes prior to them delivering my car so the issue of lumpy running was never really looked into."
• "Instead of sorting it out he just refused to help me out."
• "It wasn't the best offer I got when selling."
• "Simply appalling!"
• "Had a broken door handle and it took a long time to order parts."

After Sales Support

Pros:

• "Tamaryn Barnes (After Sales Manager - MB of Ascot) agreed to meet up with me. She listened attentively and suggested how best to go about resolving my vehicle’s problems."
• "Thank you MB of Ascot for going above and beyond, for keeping me informed throughout the process and for the positive experience."
• "Post delivery support was truly amazing."
• "Lilani tried her very best to help which was much appreciated."
• "Service Agents Maria and Lauren are brilliant at keeping customers informed in an efficient and pleasant manner."
• "High quality vehicles with amazing after service. Provide 2 years warranty from Mercedes benz for my car."
• "Peter Conn, not only he made me feel at ease, he always kept me updated, providing many vital information."