Honest Burgers Tooting Reviews Summary

Staff and Service

Pros:

• "They also do a great job of hiring helpful and kind staff!"
• "Thank you so much to Adam and Lucky for making our experience here great."
• "Good service and nice staff, where very helpful."
• "Also the staff was just wonderful, happy, smilling and just chill for lack of a better word."
• "The service is very professional and welcoming."
• "Service was prompt and friendly and the food arrived shortly after ordering."
• "The staff were fun, really attentive and really speedy."

Cons:

• "The service was so terrible at this particular branch that 1 couple walked out."
• "THERE'S BURGER VANS THAT COOK WITH MORE CARE AND THERE NOT PACKED WITH RACIST, ARROGANT SERVICE."
• "I am a big fan of the food but the service is absolutely terrible."
• "Service seemed really slow waited 30 mins and they forgot to bring the side order until we had almost finished the burger."
• "Unfortunately I didn't have a great experience here, food was good but the waitress was extremely rude and dismissive."
• "We arrived and did not feel very welcomed."
• "Neither restaurant nor the driver would own up to the mistake or redeliver a correct order."

Food Quality

Pros:

• "Really good burgers up to the standard Honest Burger."
• "Also we ordered the vegan burger option which was good."
• "Best value artisan burgers, could do with a breath of fresh air, as good as a change, or just a little sprucing up."
• "One of the best burgers I have honestly ever tasted."
• "Each bite was a burst of flavor. The patties were juicy and cooked to perfection."
• "Burgers are delicious and moist, variety is great and loads of gluten free options makes it a winner for my coeliac wife too."
• "The burger was juicy and full of flavour, along with the nicely seasoned chips."

Cons:

• "I’ve always had terrible experiences ordering burgers for delivery because everything always arrived cold and not very tasty."
• "Burger was good but don't think they've used too many spices, a little bit moist what I don't like in my burger."
• "Burger arrived RAW and without bacon, children's meal should have been with no bun due to intolerance and with lettuce... it came in a bun and without lettuce."
• "The only thing I will say is the fries were a little cold and would taste so much better hotter."
• "The burger was luke warm, with the bun having extra crunch and the cheese solidified."
• "Cold and soggy burger. The worst burger I’ve had in tooting."
• "Burgers were massively undercooked and something odd was going on with the chips which were nowhere near their usual yumminess."

Delivery Service

Pros:

• "We've ordered delivery twice and both times it's been fantastic."
• "The food arrived hot - the app said a delivery would be made along the way which I was concerned about, but it turned out to be a good temperature on arrival."
• "Just what we needed to cheer us up during 'social distancing'. Absolutely excellent burgers and fries."

Cons:

• "Waited almost an hour and a half for delivery, received the wrong order."
• "Wrong order delivered by UberEats."
• "Shame the delivery standard has dropped."
• "Just been delivered cold cold burger with hard chips."
• "Tried to raise the issue through Deliveroo, no chat facility, nobody available by phone at the time."
• "One of the worst takeaways I’ve had - said it would take 30 minutes and it took an hour and a half."
• "Delivered through the deliveroo app food came and both of the drinks I ordered was missing!"

Atmosphere and Location

Pros:

• "This branch has a nice atmosphere and the staff are kind and efficient."
• "The atmosphere was lovely and the servers were the right amount of chatty."
• "Nice quiet place."
• "The seating area is very cosy and warm with a good vibe."
• "Very close to Tooting Broadway station."
• "Nice view of the high Rd which is great in cold weather as the the bus stop is right outside."
• "This restaurant is amazing as the atmosphere is very aesthetic."

Cons:

• "BUT THE RESTAURANT WAS REALLY COLD."
• "Also the restaurant was like a freezer."
• "The restaurant itself loses a star because it's hotter than the inside of a volcano in here!"
• "On top of that, floor was dirty, table was dirty, fork was dirty and my plate came with a piece of lettuce on the bottom :) nice."