Marmalade Park Reviews Summary

Professionalism

Pros:

• "Sam is very professional and knows what she is doing and does it well."
• "Very professional..an I am so pleased I came here thank you Sam!"
• "Sam was super friendly, professional, and safe."
• "Sam did my belly button, was quick, professional, talked me through the process and I didn't feel a thing!"
• "All in all I received a professional service, I was kept well informed at each stage of the process."
• "The piercer was very helpful and talked me through everything."
• "Sam was really professional and really friendly."

Cons:

• "Rushes doesn’t take her time piercing come out wonkey slightly unprofessional."
• "She did NOT change her gloves or clean the surface after each person."
• "But my belly piercing is crooked, i think this has something to do with the fact she does belly piercings sitting instead of lying down."
• "Quick and clean piercing but felt very rushed and staff didn't listen to how I wanted the piercing to look."
• "Would not recommend if you want a professional piercing. I waited in the queue outside for approx. 20 minutes, once I was in the room it seemed like she wanted me out as quickly as possible to move onto the next customer."
• "She’s clearly getting greedy and doesn’t care about doing decent piercings, just wants to get everyone in and out of there as quick as possible in order to gather as much money as she can."
• "i’m not happy with the service i was given ! when the lady did my ear piercings, she didn’t even mark where she was going to do it nor did she even ask me if i was ready."

Customer Service

Pros:

• "Very happy with the look of my piercings and very affordable prices too. Highly recommend Sam."
• "Sam was very nice and talked to me while piercing my ear."
• "She is very clean and very kind"
• "Sam always creates order and serve everyone on first come basis."
• "She gives you advice and really nice person."
• "Sam is lovely to talk with very laid back and makes her customers feel comfortable."
• "She explains aftercare every time, it’s sterile and clean, there’s mirrors everywhere to check positioning and she will fix positioning if you are not happy after it has been pierced."

Cons:

• "i’ve been trying to get through to them for the last two days, calling them continuously, and they haven’t answered not even once."
• "Satisfied with the piercing but her customer service and aftercare is beyond shocking."
• "Very awful and unfriendly customer service! I was the only foreigner in this shop."
• "The lady who owns the place is miserable and has poor customer service."
• "This woman is so rude and dismissive."
• "Absolutely horrible customer service. The lady named Sam was extremely rude."
• "She was being rude and ignorant which is not acceptable."

Hygiene and Safety

Pros:

• "She wipes and cleans the area - ALWAYS"
• "This place take hygiene and social distancing seriously."
• "Health & safety always adhered too."
• "The piercing was 100% painless, sam has gained my trust and business."

Cons:

• "There's no sterilisation station for the equipment, I watched her pull a clamp from a very questionable box of tools."
• "The jewellery an needle are not sterile, usually piercers take it out of the wrapping fresh, but she did not."
• "Went straight in with the gun, no marking of the spot, no disinfectant or prep."
• "Cheap jewellery I got an ear infection my snug got badly infected very swollen."
• "My piercings were fine although she didn’t clean the area before piercing."
• "Please don’t visit this place, not only is the place dirty, small an cheap but the staff are rude an unfriendly."
• "The room was kinda dingy and could have been a lot cleaner."