Brezo Lounge Reviews Summary

Staff and Service

Pros:

• "The staff are exceptional, really really exceptional...Karl, Jade, Josh, Scarlet, thank you!"
• "Staff are very friendly and are always happy to help."
• "Service was quick and you can pay and order at the table or the bar."
• "He was attentive, friendly and provided a speedy service!"
• "Great service and food, covid safe with the best cleaning of tables and chairs between customers that I've seen anywhere, congratulations to all the staff."
• "The standard of service we got from the staff was exceptional."
• "Ordering is completed via the app by scanning the QR code at the table and drinks and food arrived quickly and staff were friendly and accommodating."

Cons:

• "Not worth the money paid. Won't be back."
• "Slow service, no such thing as a quick coffee."
• "Music was too loud."
• "The breakfast was absolutely gorgeous but one off the staff let them down by being very unprofessional."
• "Some staff friendly, customer service skills but one young woman treated us like we were a nuisance, was very bored and absolutely no interest in her job."
• "Staff didn't seem to know what day of the week it was."
• "Service was sluggish but not intolerable."

Food Quality

Pros:

• "Really tasty and interesting menu."
• "Food and service were both fantastic."
• "Another menu that exceeds expectation...The service was great, the staff made me feel very welcome."
• "Great food to suit all the vegan and gluten free menu is just as good as the normal menu food was really nice and came to us quickly."
• "Really good food and great coffee."
• "Excellent food for the price, excellent friendly service."
• "The food was delicious - tasty tapas with great variety."

Cons:

• "The food there is beautiful but a little pricey, in my opinion."
• "Spider webs in various places."
• "The bacon was crispy burnt and hash browns were over fried so they were greasy."
• "The food was poor quality and very small portion size."
• "Food was not great my breakfast was very dry suspect it had been under a warmer for some time and my wife had one egg that wasn't cooked."
• "The chicken in my main was rubbery."
• "The 'tender' steam broccoli was woody at the ends."

Ambience and Decor

Pros:

• "Really great, relaxed vibe inside and the staff were lovely and knowledgable."
• "A very cozy cafe with incredible lemonades."
• "Very clean and comfortable to be in."
• "The actual decor is very good too."
• "Love the quirky decor and friendly staff."
• "Very friendly staff, beautiful building with trendy old-fashioned decor and loads of original paintings."
• "Fabulous decor. Fabulous food."

Cons:

• "FREEZING on Sunday night with DOORS WIDE OPEN."
• "The outside when we arrived was really dirty and the tables inside were either in use or dirty."
• "Table was filthy looked like it hadn't been cleaned all day, was just covered in dog hair and drink stains."
• "This is the third time of visiting that has been ruined by bad dog owners."
• "Creative decoration but feels a bit too dark and heavy sometimes."
• "Just felt like the whole place was dirty and in need of a deep clean."
• "The tables were poorly designed as they had a plinth under the table top meaning I had to sit sideways to the table."

Price and Value

Pros:

• "The pricing is reasonable."
• "Not too pricey. Large portions, but food containers provided."
• "Love the menu, lots of choice and at a fair price."
• "The three tapas plate offer is good value and tasty."
• "Great value brunch."
• "There is plenty of choice for reasonable prices."
• "Had a lovely, well priced meal here. They have a great selection of drinks and the service was very quick and polite."

Cons:

• "It does lose out by being too expensive for what it is though. The food is good, but portions small."
• "Some things on the menu are a bit pricey but they also have some cheaper options as well."
• "A little on the pricier side but the food and the service are worth it."
• "Maybe slightly overpriced but a good option if you prefer a bar, eatery environment to the usual traditional pubs in the area."
• "Very over priced food and drink and they are obsessed with avocado in everything."
• "Bill came to £34. For 2 meals. I think its no more than £25."
• "I dont think we will be going again for breakfast as it wasnt value for money."