Address: 9 High St, Southend-on-Sea, SS1 1JE, United Kingdom
Phone: +441702435000
Rating: 4.3
based on 126 reviews.
Food Quality
Pros:
"Ice creams are of course fabulous, and my seafood salad was excellent too."
"Food arrived quickly and was freshly cooked, hot and tasty."
"The food is excellent. Highly recommended this place."
"The desserts were probably the only saving grace, very nice and surprisingly the cream tasted fresh."
"The potatoes...are the tastiest potatoes I’ve ever tasted, so soft, so buttery, yet they don’t fall apart!"
"The perfectly cooked steak can’t be faulted."
"The food is fresh, plentiful, well presented and very tasty!"
Cons:
"Very disappointed with this restaurant...Totally disgraceful you should be ashamed, I will keep well away from this place."
"Salmon straight from the freezer, not seasoned, watery."
"Utterly disappointed and embarrassed by the quality of the food and its presentation."
"Food was not very tasty and for the price, expected a lot more."
"What I got was a burger that tasted like a frozen cheap supermarket burger, with cheap supermarket cheese and oven chips."
"Food quite bland and well suited for older people."
"The food was disappointing. I had fish and chips, fish okay chips seemed like they had been warmed over and over not fresh."
Service
Pros:
"Excels in superb service, fantastic menus, lovely surroundings and perfect for all occasions."
"Staff are very friendly and efficient."
"Great service, good variety of dishes to choose from and extremely helpful and friendly staff."
"Waitress was very attentive and welcoming."
"Service was pleasant enough and the food is decent."
"The staff here did everything right, it’s a pleasant and friendly atmosphere."
"Had great service each time..staff very friendly and helpful."
Cons:
"Then when I made the waitress aware of my nut allergy I was told that they do not like serving people with severe nut allergies."
"The customer service however was rude. Being rushed off our table and told our table was booked for someone else at 2pm."
"After a short wait we were shown to a table and then ignored."
"This waitress was very rude and making her and us feel really embarrassed."
"Service is poor waiting 45 mins for food is not good."
"The waitress Anna was miserable and not at all helpful."
"Terrible waitress service especially the blonde haired lady she was rude and snapped at 3 of my cousins."
Value
Pros:
"Prices are reasonable for the ample portions."
"We had a lovely meal which was very reasonably priced."
"Food was good for value."
"Great value and worth a visit."
"And all of this is VERY CHEAP!"
"Decent portion sizes and very keenly priced."
"Good, excellently cooked old fashioned food at a reasonable price."
Cons:
"Food was not very tasty and for the price, expected a lot more."
"Well overpriced, don't bother."
"Nine (!) pounds and you don't even get a slice of bread or cup of tea."
"Drinks were good too, but a little expensive at £3.25 for a juice."
"The food was terrible. Fish was supposed to come grilled but instead it was soaked in oil. Skate was also full of butter. No seasoning at all."
"Very disappointing, food was tepid and uniformly orange regardless of what dish it was supposed to be!"
"Rude staff, disgusting food, and well overpriced, don't bother."
Cleanliness
Pros:
"The place is really clean and the staff are wonderful."
"Spotlessly clean, attentive service, good sized portioned well made food."
"Clean and airy cafe."
"Quite old fashioned inside but this is not really a problem as the whole premises is spotlessly clean."
"Facilities are clean and accessible for everyone."
"Very clean and fresh flowers on the tables."
"Kept clean and tidy."
Cons:
"Toilets disgusting. Floors wet etc. Very tired looking."
"Unfortunately later on that night me and my partner ended up ill from what I would only put down to cross contamination and we still are not right now."
"The only thing that I felt let you down was your toilets bit smelling not checked and unisex."
"I went to that place yesterday with 4 other persons and got disappointed as the table was not properly cleaned to start with."
Atmosphere
Pros:
"The atmosphere is always very good."
"A large and very pleasant restaurant/cafe which has been popular for many years."
"Lovely environment, top marks."
"Friendly warm service in a bright and airy Southend Eatery."
"Lovely decor, relaxed atmosphere with well spaced tables, comfortable and very friendly waiting staff."