Burger King Reviews Summary

Service

Pros:

• "I would like to praise the young lad on the Drive thru tonight, Amaan is his name, for being decent enough to sort it personally and quickly."
• "Crew member Demi was brilliant, good knowledge and very polite."
• "Popped in to get some food as I was on my way home. Served by Richard, who is extremely friendly and helpful."
• "Food was served quickly and with a smile."
• "Visited here yesterday ..Excellent food and service. The Manager Baljit was extremely helpful despite being very busy…definitely recommend the Whopper which was hot and fresh."
• "Ordered from this restaurant today and received excellent customer service."
• "The 'checkout' staff were both efficient and friendly (Abby and her collegue)."

Cons:

• "Staff didn't seem happy to serve you, hot drinks came with cold drink lids, food was barely warm apart from onion rings."
• "Awful service. The burgers always taste good but the service was diabolical."
• "The worst service I had ever seen at Burger King!! Not busy at all and the lady was or tired or just ignore us."
• "Absolute shambles, I came to take a Uber order today at around 6:50pm no acknowledgement from any of the staff or managers."
• "Ordered food at 7 pm I didn’t receive my food when I rang up they was rude and put the phone down on me just a really poor service."
• "The service was extremely poor, waiting at the counter for over 2 mins being completely ignored by staff."
• "Extremely poor customer service."

Cleanliness

Pros:

• "Restaurant was nice and clean."
• "No click and collect, but the staff are nice and the restaurant is clean and functional."
• "Clean, relaxed restaurant."
• "The staff were friendly and clean lobby which is rare to see in big restaurants."
• "Went to Burger King and the staff seem to actually have a good chemistry with each other, the food was fresh and the store was actually clean too to bottom."

Cons:

• "Very dirty inside, no menu displayed on the drive through."
• "Unhygienic stay away there was no toilet paper in both the ladies and gents also no soap."
• "The place was disgusting drinks spilt all over the floor and the staff walked around it. Bins overflowing tables filthy."
• "None of the tables were cleaned so we decided to do a take away."
• "The place was so noisy they got the order wrong then messed up the refund, the place is not air conditioned so you cook and noone was around to clean up when we were there."
• "Very long wait, not pleasant staff, no cleaning in eat in area."
• "They certainly don't seem to like cleaning the restaurant though."

Food Quality

Pros:

• "Food tasted great."
• "My burger tasted great, fries fresh and hot."
• "The food was hot and fresh, good price."
• "Food was amazing and delicious very fast service and the parking is amazing Oreo milkshakes are the best staff were really nice nothing wrong about this place."
• "The burger's solid texture, flavor, and volume provide ample satisfaction."
• "You know what you get from here.. good service and decent meal.. everything was lovely and hot too which you dont always get from fast food restaurants."
• "Food was quick, fresh, very hot and delicious."