Buckshaw Village Surgery Reviews Summary

Appointment Booking

Pros:

• "IF you get to see a doctor, their service / care is great."
• "Really good experience at the Surgery this week, appointment with nurse was easily booked in with the reception team and I was seen on time and dealt with in a friendly and efficient way."
• "I was shocked to get a same day one."
• "Well done to Buckshaw health centre... The walk-in 5 days a week provides a good service that many medical centres don't provide."
• "always find the staff here very helpful and polite and always manage to get an appointment when needed."
• "When you can eventually get an appointment the doctors and nurses are caring and actually want to help."
• "each time the receptionists have been very kind and considerate and managed to book me in for a same day telephone appointment with a doctor."

Cons:

• "Terrible surgery. Impossible to get through on the phone, even if you stay on the phone for hours."
• "No appointments, if you can get one its months away."
• "Phoned up on Friday to book an appointment to see a doctor only to be told that I’d have to ring back on Monday when the new dates are released!"
• "Just spent 45 minutes on the phone waiting for an appointment to be told there’s none available and ring back in the morning."
• "Absolutely awful service, do not allow you to book appointments, even emergency appointments as they 'are too busy'."
• "On phone from 19:15 in the queue system, get down to number 1 at 19:20 then sit there until surgery closes at 20:00."
• "So rang gp to be told I have to wait for two weeks to get an appointment."

Staff and Service Quality

Pros:

• "From being greeted by incredibly well organised and friendly car park attendants at the entrance to entering and being directed to seats, having the vaccine and then being observed afterwards every single team member is was absolutely wonderful."
• "A lovely lady called Catherine went out of her way to help me."
• "Thank you for all of the help and answers over the last 2 years."
• "Very friendly staff and good care especially from someone who has had asthma."
• "The doctors are all friendly and helpful."
• "Staff at the surgery are very helpful, friendly, professional and have been very informative."
• "They always take great care of my wife when she has had issues."

Cons:

• "Very disappointed with the level of care for our little boy with a chronic, life-limiting illness."
• "The staff I have encountered have been rude, abrupt and generally clueless about their job."
• "The attitude of this woman was condescending from the start."
• "It is impossible to get a doctors appointments even for Illnesses that require urgent assessment."
• "The practice staff are awful, so rude."
• "the doctors are also rude and dismissive don’t want to listen to your problems and don’t try to help solve them either."
• "Receptionist unhelpful and unsympathetic."

Communication and Accessibility

Pros:

• "Heartfelt thanks to everyone giving up their time and for making what could a nervous experience for some truly relaxed and calming."
• "Whoever just phoned me from the surgery was very nice and understanding that I'd missed my Covid jab due to being in hospital after a heart attack."
• "The nurses were so chatty and put me at ease."
• "I couldn't recommend this practice more, always been friendly and helpful."
• "Friendly reception staff, great GP's, so thankful for such top care in the Village."
• "I have found all the staff to be very kind, caring and polite."
• "I couldn't recommend this practice more, always been friendly and helpful - in particular a lady called Anne-Marie she was fantastic."