Address: ICC, Brewmasters House, Birmingham B1 2EA, United Kingdom
Phone: +441216343232
Rating: 4.7
based on 300 reviews.
Stylists and Staff
Pros:
"I’ve never seen team work like this in any other salon, the stylists advise and help each other so that each client leaves with the most amazing hair."
"Demi did an amazing job. I am beyond happy with the results."
"He always takes the time and effort with my hair to achieve the look I want."
"Had an amazing experience with Lottie, so hard to find a hairdresser you fully trust."
"Thank you so much Natalie for being so nice and kind."
"OMG they saved my hair! This uber-efficient salon is staffed by intelligent and experienced stylists."
"Becky does such a good job with the colour and cut of my hair!"
Cons:
"Very disappointed. Came to this hairdressers as I've walked past it a few times and it looked lovely. My hairstylist was Eve, not only was she rude when I'd try to start a convo with her (very short, one worded answers)."
"The most uneasy hairdressers I’ve ever been to where none of the staff smiled at me."
"When I told him this was too much money for me I found him very rude, patronising and condescending."
"Unfortunately, it’s upsetting how unprofessional other staff members can be around clients."
"The salon not only had an uncomfortable atmosphere but the reception staff seemed arrogant and unfriendly."
"The worst part is how unsympathetic the staff were. The senior stylist kept insisting it wasn't ginger when it visibly is and was really rude and patronising."
"The staff were very snotty, even when I came to book my appointment."
Salon Experience
Pros:
"The atmosphere is delightful, and the salon's interior perfectly complements its historical surroundings."
"The Hush salon is in a lovely building next to the canal."
"The salon is also really nice and clean with lots of friendly faces!"
"Hush is a lovely bright modern salon in a pretty part of town."
"The salon itself is very modern and has a convenient location near New Street Station."
"All of the staff were really friendly and chatty even though I was not their client."
"The salon itself has a great vibe, and I've already booked in for my next appointment."
Cons:
"Overall was a terrible experience and £45 to waste (£30 for my nails and £15 for my mates deposit that was taken when I made the booking)."
"Dreadful service since massive staff changeover. Turn up on multiple occasions without prior contact to find someone different has been booked to do your hair as your hairdresser has left."
"Premises are dark and dank with a damp smell."
"I've had the worst experience at hush hair. I asked for my hair to be coloured a lighter brown than it was 3 weeks before my wedding... After leaving for the second time my hair is all over orange and I hate it :(."
"Absolute waste of time. Had a whole conversation on the phone, spoke about arrangements of when to drop hair off, how I want it highlighted etc. to then be called back after I booked and paid deposit to be told actually I don’t know if I feel comfortable doing it."
Privacy and Inclusivity
Pros:
"As I wear a headscarf, my haircut took place in a nice area downstairs which was curtained off for privacy."
"I was looking for privacy lounges and then I found it here."
"The Privacy Room is perfect for us."
"The service was amazing, they provided me with a private room as I cannot show my hair in public due to religious reasons."
"The private room was perfect for hijabi women, lovely and quiet and clean."
"They cater for Muslim women who wear a hijab and have a complete separate section for them known as 'the private room'."
"The privacy lounge was perfect for me as I’m a woman who wears a hijab and so I would highly recommend Hush."
Cons:
"The Hush 🤫 is the prices. Offered privacy rooms for Hijab wearers, got there to find it's an additional £15."
"Sadly, my experience was shaded by a comment made by the hair stylist about how other hairdressers at the salon say that they wouldn’t be able to work on a woman who covered her hair as it simply hid all their hard work."
"As a Muslim woman, I did not request a private lounge however, Hush hair saw my hijab and automatically took me into a private lounge."
Value and Pricing
Pros:
"I got my Hair done by Demi, my experience at Hush hair was delightful... it is definitely worth the price."
"All services are quite expensive, but worth it for me as I only cut my hair once a year."
"Hush Hair and Beauty is like a 10 star quality service with reasonable prices."
"Even a student, I find their prices are very reasonable considering the quality of service and their location."
"Plus, they gave me 50% off the colour which made the price, including the cut and style, £77. Good value for that level of salon."
"The haircut and whole experience at HUSH was good value for money."
"Great hairstylists, lovely team and good value for money!"
Cons:
"But overall, expensive as f*ck for a mediocre experience."
"I’m really happy with the hair colour I got and the cut, it was a bit expensive but it was worth it."
"Little on the pricey side but it’s all worth it."
"I don’t think I’d come again since I paid half price as a first customer and can’t imagine paying double for the service that I received."
"Nice place to go and get a haircut. Nothing extraordinary and service was alright. Don’t buy the products at the reception, it’s a complete ripoff."