"The atmosphere was amazing and it was so relaxing in and chill."
"The whole team at Alta were so friendly and they really take care and time with their clients."
Cons:
"Unhelpful and rude staff, was treated very badly."
"Due to a childcare issue I was 8 minutes late for an appointment today and was very rudely told that they would not do the service."
"Despite all the positive reviews on here I will give my honest opinion on my experience. This was the worst salon experience of my life; false advertisement, bad management and unprofessional stylists."
"Hardly a friendly or welcoming environment."
"In fact the bullyish' response to my review is a clear indication of the lack of customer care and unproffesionalism displayed."
"Clearly alot of fake reviews on this salon."
"Just have a read to the responses of the other negative reviews on this salon and it will paint the true story."
"Don’t appreciate the way he spoke and found very abrupt."
Quality of Hair Care and Styling
Pros:
"Charmaine was utterly amazing. I really felt listened to throughout my entire appointment and cared for!"
"Charlotte is a great stylist with good instincts on what will look good on a client."
"Her taste is impeccable and she really walks me through the process and made me on board and trust her work."
"I had a balayage done by Charmaine and the work is stunning!"
"This is the first time getting my hair dyed that wasn’t done by myself."
"How did I not know about this salon before. A fantastic surprise and First Class service from start to finish."
"Had my hair done twice, and very much satisfied with the result."
"The salon itself is stylish, modern, and always impeccably clean."
Cons:
"Shocked by price; poor value for money."
"Salon was crowded and very loud for a Tuesday; I couldn’t imagine how busy it gets on the weekend."
"No barrier cream was applied prior to bleach application; skin is lightened around my forehead and ears on my face."
"Final result is very nice but not what I asked for; colour is too dark."
"Done a keratine treatment and didn’t even last for 2 months though have used the reccomended products."
"When trying to contact him (Mario - the owner) he was away so booked an appointment to see him after his return from holiday."
"He called me next day very angrily say that when I was in the saloon it was a busy day that he didn’t check my records properly."