Address: 18 Caroline St, Birmingham, B3 1TR, United Kingdom
Phone: +441212365598
Rating: 4.6
based on 165 reviews.
Customer Service
Pros:
"The salon is lovely with a great atmosphere, all the staff are so welcoming."
"Everyone is so welcoming."
"The staff are the nicest people you could ever meet and they are all so genuinely enthusiastic and knowledgeable about curly hair."
"The receptionist is great at fitting my appointments in with my busy schedule."
"All the time I was in Spring their staff were lovely, offered drinks, checked I was okay."
"The staff couldn’t be more accommodating and kind."
"Everyone in the salon was lovely. I highly recommend this salon, and will most definitely be returning in the future."
Cons:
"Unfortunately I had a very bad experience with this hair saloon."
"I personally will never return to that salon or recommend to others."
"I spoke with Elise who was at the reception and all she said was 'ok we will be aware of this' without apologising or caring."
"I won’t be coming back to Spring ever again as that was a really risky incident and it’s worrying when the staff don’t care!!"
"I was given a robe which was damp in places and smelt like body odour/ stale sweat."
"The greeting by the lady on the desk was very unfriendly."
"She detangled my hair so painfully and she didn’t seem to care where my neck is when adjusting the basin and she hit my neck quite painfully!"
Stylist Expertise
Pros:
"Reegan was able to pick up on the fact that I was nervous about this and was lovely enough to talk me through it cutting it bit by bit without ever taking too much off."
"Matt gave my curls new life, and literally put the 'spring' back into them."
"This is the first place that knew exactly what my hair needed to get the best out of it."
"At last! Hairdressers who understand my curly hair and can cut it curl by curl."
"These guys really understand curls and will put your mind at ease in no time."
"Cece was brilliant, she really took the time to cut and style it exactly how I wanted it to look and made me feel comfortable."
"Ellesha did my hair today and she really knows what she’s doing."
Cons:
"The hair cut I have received is poor."
"Matt was unable to define my curls, was creating extreme frizz, and had cut my hair in such a way that it was mishshaped and uneven."
"Throughout the whole appointment I felt Elise was rushing, jumping from client to client in between and not focusing on just one person."
"It was very clear that Matt does not understand black hair, how it shrinks and is not willing to listen to what the customer wants."
"This is the worst curly hair cut I’ve ever had done by Elise! The sides aren’t the same length and the shape is terrible."
"I just feel massively disappointed in how my hair feels."
"The styling was so poor I asked Matt to stop what he was doing and left the salon out of fear he would damage my hair even further."
Salon Experience
Pros:
"Fabulous experience at Spring today!"
"Absolutely loved my experience here today! It was my first time getting my hair cut a natural so had my reservations but as soon as I sat down, I was made to feel comfortable."
"I was made to feel so comfortable and welcome by all of the staff there."
"If there is a hair heaven, then these guys are it."
"The salon also has massage chairs in the hair washing section which was a great surprise."
"I travel 2 hours to have my hair done at Spring and it's always worth the journey."
"I felt very pampered and it was great to finally be educated on how to care for my hair."
Cons:
"I had to wait for an hour past my appointment time to be seen as they were very busy and the price wasn't discounted."
"They did not perform a curl by curl cut, they did not used all the products they said they did and the whole experience was finished in less than an hour."
"I was so excited to go here... He was generally really rude and arrogant... He also did an awful job of cutting my hair."
"For the price, I just feel massively disappointed in how my hair feels."
"I left with my hair being mostly undefined, crunchy, sticky and dry from all the mousse put in my hair."
"I paid the top price to have my hair cut by Matt and it was horrendous! He was generally really rude and arrogant but he was also very rude and obnoxious to his staff!"
"They literally cut my hair within 2 mins (curl by curl haircut should take longer than that) and then I was done."
Salon Accommodations
Pros:
"I had the pleasure of attending this salon today. Firstly I’m a Muslim woman, I cover my hair and face... I felt so comfortable, respected, and catered for as a Muslim hijabi."
"If you wear a hijab just let them know and they’ll set us privacy screens as they did for me also."
"It was great being in a space that catered to my religious needs."
"I was booked so seamlessly and received a ton of information, even parking tips."
"Fantastic first experience at Spring (& defo not my last). Whole thing was great: friendly welcome, nice atmosphere in salon, really Covid safe."
"I had my first visit since all of the new Covid guidance came in and it was excellent."
"Lovely warm welcome on arrival to an airline, spacious and funky salon."
Cons:
"To all black women and men who are thinking of attending this salon, I strongly urge that you don't!"
"I did not want Spring to highlight any regrowth, a full service as they suggested, for fear of what may come next, just my money back for the bungled highlights."
"Fast forward 90 minutes and my roots/top part of my head was bright blonde and orange, I was aghast."
"In summary I spent over a £100 to look like the queen of hearts from Alice in wonderland."
"I am deeply saddened at this encounter and am saddened by your response. I really do hope you acknowledge that you failed to listen to my needs and have not yet once apologised for the distress your service has caused me."
"Whatever you did to my lovely blonde hair was horrific."
"The day before this appointment I was telephoned by the salon and told that not only would the senior colourist NOT be doing my hair she wouldn't even be there to supervise!"