Address: 148 Hills Rd, Cambridge, CB2 8PB, United Kingdom
Phone: +441223244888
Rating: 4.8
based on 258 reviews.
Staff and Service
Pros:
"Always a delight to attend this salon. The staff are very friendly and welcoming."
"All staff was very patient and extremely friendly when I walked in."
"The staff all helped each other out and went above and beyond to make their clientele feel important and cared for."
"The most friendly and welcoming hairdressers I have ever been to."
"Fiona, Sophie and Chad are all amazing - always had a great haircut and blow dry."
"The girls have been amazing at restoring my colour after a mishap."
"Everyone member of staff are kind, caring and go out of their way to help anyone."
Cons:
"The quality of the work was ok but they offered to do a manicure during the pedicure my friend came in for, without explaining the pricing for the manicure."
"Just to add you agreed on the phone to me that it was the salons fault - hence reimbursing me. In addition I have never been spoken to so rudely by a salon on the phone."
"Your first point of contact with a salon is sometimes the receptionist who answers the phone. This one is rude."
"But my whole good mood was ruined by the receptionist at the checkout!"
"The workers at this dreadful place have no customer service skills at all!"
"It’s just not good customer service to add a fiver to a £23 bill without warning."
"Julia not only didn't answer my question, but she told me they are fully booked without even checking the system."
Salon Experience
Pros:
"The salon was a lovely atmosphere, staff very attentive."
"This is a First Class salon, whether you are visiting for Hair or Beauty: there is always a warm welcome from the Reception Team."
"The salon has a pleasant and luxurious atmosphere without being impersonal."
"The salon is always immaculately presented, making me feel relaxed and comfortable."
"The decor of the salon is chill and relax, always clean, fresh and so relaxing!"
"The salon was beautiful and the staff were very kind and professional."
"The salon is so clean - you NEVER feel like you are sitting in the previous customers nail clippings which is rare."
Cons:
"The only downside is that it's a bit expensive, but you do also get a better and more pampered experience."
"On the price list says perm starting from 99 pound, on the day they told me my hair will cost around 200-250!!!!"
"Elaje charged me a whooping £61! £61 for exactly what I pay £25 for! Am very dissatisfied with myself for allowing them to rip me off!"
"They charged me 25 pound for 8mins consultation, didn't even do a skin test."
"It’s a great 5star hair and beauty salon in my opinion which also means that all the services and products they offer are pretty expensive."
"Therefore, I thought the cost was overpriced when I paid about 70£ for cleaning, cutting and dry my hair in a style that it wasn't what I was looking for."
"The reason I’ve given it 4 stars and not 5 is because I felt that the place is slightly expensive."
Stylist Expertise
Pros:
"It was lovely to have met Alana- She took the time to explain to me different colour processings and variations- It was very clear that she was an experienced hairdresser with expertise and knowledge."
"Rebecca took the time to make my daughter feel at ease as she was very nervous about getting her ears pierced."
"Very happy with my hair cut today, Sarah was very thorough and I was given some good tips on how to condition and dry my hair."
"Professional and caring stylists look the time to really understand the look we were wanting to achieve."
"Sophie was very in depth with me about what I wanted, and did a beautiful cut."
"She listened intently to my brief and produced the most wonderful natural highlights."
"Professional and friendly service. My stylist was Alana and she is amazing."
Cons:
"I have spent £200 on getting a perm... £200 after I have no curls and my hair is so damaged I cannot even brush it."
"Normally, I get good results but not so professional stylist."
"Her style was very conservative comparing to what I was expecting."
"The worst haircut I've EVER had. In fact I had to go to another hairdressers 2 days later because the cut was so bad and just wouldn't settle."
"I needed to tell her several times to cut shorter and use other tools to make the look less blunt."
"The hairdresser there did not show compassion and I did not like the way she handled my hair care."
"I wanted to treat myself to a good haircut on my birthday and so I was ready to pay premium price to go for experienced hairdresser. The haircut looked good just until I washed my hair."