Castles Estate Agents Essex & Hertfordshire Reviews Summary

Customer Service

Pros:

• "They kept us updated regularly and were very quick to address any queries we had."
• "Really impressed with Tom, Dan and the rest of the Castles Team. Kept us updated regularly throughout the whole process."
• "Daniel went out of his way to keep the legal process moving and always kept me updated as to the progress."
• "Throughout the sale process Castles were always keeping us updated."
• "Daniel & Tom worked TIRELESSLY to ensure my sale went through."
• "The team were working sufficiently and kept us informed about the process along the way."
• "Communication was outstanding with regular unprompted phone calls to keep me posted."

Cons:

• "Very unprofessional estate agent...They just pressure you to send them all documents and agreed sale."
• "Never recommend this estate agent they are rude and no manner to deal with people."
• "Unprofessional and only interested in commission; it has been over three weeks since we have completed and I have yet to receive any kind of thanks for the business or for doing their work for them."
• "The agents were shoddy to say the least, they just didn't feel trustworthy which in my opinion is extremely important."
• "A non professional approach from Daniel a member of the team, I was rejected from re-contacting the agents for any other property in the future."
• "Daniel who call himself manager need training to talk to client."
• "She couldn't even be bothered to pick up the phone and tell me we had completed! Thank God Tom phoned to tell me."

Professionalism

Pros:

• "Daniel and Tom are wonderful. Whether you are buying, selling or both they are on hand for any queries and keep you informed of everything along the way."
• "Daniel and Tom were very professional and helpful."
• "Tom has been an absolute star in dealing with our transaction."
• "I have worked with many estate agents over the years but Tom really has gone above and beyond!"
• "Tom made my wife and I welcome whilst viewing property. I found Tom personalable and professional."
• "Daniel and Tom were really professional and approachable."
• "Daniel and Tom at Castles to be very professional and up front throughout."

Cons:

• "When I call Daniel he say ohhh there no update the lady still looking...He was very rude on the phone."
• "Not sure if Daniel just brushed me off with a lie because he was upset or if this property has been sold since last week and it's still there as for sale."

Recommendation

Pros:

• "I would not hesitate to recommend Castles to anyone considering buying or selling a property."
• "I'd have no hesitation whatsoever in recommending Daniel and his team."
• "Would highly recommend Castles Waltham Abbey."
• "Would highly recommend Castles for anyone buying or selling their house."
• "I would highly recommend them."
• "I would recommend these guys to anyone."
• "I would definitely recommend using Castles to anyone looking for a local reliable agent."

Cons:

• "I would certainly avoid all properties linked to this estate agent."