Archie's - Manchester Piccadilly Reviews Summary

Menu Variety and Quality

Pros:

• "This place has got a great menu."
• "I would highly recommend the Nashville burger which gives you a spicy kick 🔥"
• "Great food and atmosphere, people were really friendly and helpful."
• "The food is good, more or less the same quality as Archie’s elsewhere."
• "Nice food. We had the good burger, moist with great textures and flavors."
• "The burger was way too salty and that's the only flavour that hits your palette straightaway."
• "Competitive pricing for a decent burger."
• "Archie's is always great! Smashed burgers have a great texture."

Cons:

• "The off putting thing was the burger had a weird taste to it."
• "Hell taste so salty I have listen that arches is so next level but It's scam like expensive and really bad taste so cheap poor quality really dishearted."
• "The food was ….. not for me."
• "The pink and blue burgers are not available anymore."
• "The burger was good but the chicken wings were extremely salty."
• "Bloody Rip off….. disappointed ☹️ LA burger not nice."
• "Food is brilliant but when I got home, no fries in the bag, which is a really poor customer experience."
• "Waited one hour for two waffles only to find out that somebody else had apparently taken them?"

Service Experience

Pros:

• "Staff were amazing and friendly."
• "Service was slick via the touch screen ordering stations on arrival."
• "Delicious and soooo good thank you for good service especially the staff Fareeha she is so kind and cute thank you."
• "Service was excellent. They were slammed and still had a great attitude."
• "The place was spotless, and Spandita, who was really friendly and helpful in providing menu alternatives, gave excellent customer service."
• "The staff are legit so friendly. Great atmosphere."
• "Great seating and location, fantastic lady on till who served us."
• "The staff are very friendly and polite."

Cons:

• "Staff preparing and handing out the food aren’t very engaging and don’t look like they want to be there."
• "Very bad experience it’s the first restaurant and actually the first branch of Archie’s where I was denied service to place an order at the counter."
• "The burger was good but the chicken wings were extremely salty. I mean they were saltier than salt, I think something went wrong during sauce preparation."
• "Waited 25min for a half of a waffle, never arrived… Had to leave for the train, nothing but waste of money."
• "They hadn’t included the sauce I’d paid for."
• "My journey through the Christmas markets was long and tiresome. But Archie's.... Archie's was the light at the end of the tunnel. Crawling myself to their doorsteps, I pondered the existence of humanity, why were we put here? Then all those thoughts disappeared as I saw an Archies milkshake. It brought all the boys to the yard... Alas my struggle was not over for twas a long wait indeed nearly 30 minutes for my single milkshake."
• "Awful customer service. Totally unhelpful. I won’t ever go here again and I won’t recommend it as well."
• "Food arrived two hours late, stone cold and hardly any cheese on the cheese fries."

Ambiance and Atmosphere

Pros:

• "The atmosphere is fantastic especially coming from a busy part of Manchester."
• "A real American diner style, everything is Pink... 😎"
• "The restaurant was nicely kitted out but seemed to lack atmosphere as there were only a few customers inside."
• "I love the pink decor upstairs it was so pretty."
• "As my kids said the pinkest place in town. We had a waffle and a milkshake. Both were delicious."
• "The aesthetics of the place look pretty decent, heard good things about the place."
• "On go place breakfast, lunch, dinner, brunch, after-hours. Very handy if you are in a rush."
• "Went in for a drink. Its a fun shade of pink everywhere and a ball pool upstairs."

Cons:

• "The ballpit is available upstairs but closed off and when we asked they didn’t give us a valid reason."
• "Toilets were really unpleasant, dirty and tired."
• "It's a decent place for waffles and shakes."
• "Once the leader of the pack now meddling in mediocrity - this branch epitomises it."
• "The most disrespectful moment of my life. just before we order we wanted to take some family pictures, a man showed up and told us to go out and that we were never allowed to come in to that store again 😳 , kicked us out in front of everyone."
• "Okay but needs to do more. i would suggest the cleaning of the restaurant and toilets need more regular attention."
• "Gone are the days of Archies being a (relatively) cheap and cheerful burger and milk shake fast food joint. Now we have overpriced burgers and shakes, limited choices and super slow service. Whilst Archies has become a mancunian institution, this particular branch was a proper disappointment. Filthy toilets and a 30 minute wait for a chicken burger.... Pass."
• "Waited one hour for two waffles only to find out that somebody else had apparently taken them? Instead of remaking they cancelled the order and said they're not taking more orders as its 11pm. Extremely unprofessional and horrible costumer service, issue was dealt with poorly."