Bridgewater Exchange Reviews Summary

Service

Pros:

• "Staff were really helpful and food arrived super speedy!"
• "Service is amazing. Will be back!"
• "James C served me today, was very helpful and arranged some a4 pieces of paper for my daughter."
• "Was served by a lady called jill... fantastic customer service."
• "When we told Stewart why we were there he went above and beyond to make our experience magical."
• "Piyosh at the Bridgewater Exchange was great. Early morning flight at around 1am...very attentive."
• "The host (Omid) was very helpful just before our flight back to Canada. Outstanding service."
• "Bhuvaneswari was a wonderful host and very efficient when clearing away. Lovely manners."

Cons:

• "Maybe it was the morning rush but the service could have been better."
• "I had to wait 25 minutes for a glass of wine, and no one cared about it."
• "Well for starters the staff have 2 speeds slow and stop! Absolutely ridiculous."
• "Had to clean our own table.. Workers only know how to do everything SLOW."
• "Never tried this place always lounges or alehouse, well what a disappointment food sent back 3 times."
• "The manager was rude to an employee, the bar staff were not that interested in serving the customer."
• "Staff are absolutely miserable and don’t know how to say please or Thankyou."
• "The blond boy hosting was so rude...5 staff members on the bar with only one person serving."

Food Quality

Pros:

• "I had the full veggie breakfast which was delicious! The veggie sausages were a highlight for me."
• "Satisfied customer here."
• "Food was delicious,hot and on time they also had some fantastic vegetarian options too."
• "Currently having a chicken caesar salad and some fried cauliflower. Loads of vegetarian options too. Delicious!"
• "I had some time left before my flight left. So I decided to get some grub... DELICIOUS"
• "Great service, hard working! Food was lovely too!"
• "Food was decent quality and unlimited hot drink refills!"
• "The atmosphere was fine staff polite and friendly especially Stewart... food was decent quality."

Cons:

• "Food mediocre and cold. Sloppy scrambled egg that was obviously microwaved."
• "Dirty tables, dirty floors, dirty menus, usb sockets didn't work, fruit fly's everywhere."
• "Absolutely disgusting, food all over the floor, the manager came over after serving cold chicken, no apology."
• "Disgusting food and poor service. Paid £10 for avocado and toast, really small portion and found a live worm."
• "The Bloody mary is just tomato juice, doesn't come with the listed garnish. Barely any flavor."
• "The burger is absolutely rancid. Smells like an armpit and taste like Body Oder. One of the most disgusting."
• "The gravy on for the chips isn't even gravy its like a watery broth with absolutely no taste what so ever."
• "So after queuing for 20 minutes just to get to the front of the queue the uninterested “ waiter” wandered off."

Price and Value

Pros:

• "I’m actually surprised by the pricing. The meals are almost reasonable."
• "Beer cheap for an airport £6.50 for an IPA."
• "Stayed there during a 5hr delay, nice food reasonably priced."
• "A flight of 3x 1/3 pint of different holt + other beers for £5.50 was a bargain at airport prices!"
• "I'm used to getting ripped off in the airport, but this was a refreshing change. Just over £4 for a pint."

Cons:

• "£42 for a scrambled egg on toast, full breakfast and sausage muffin and drinks is rip off."
• "Food expensive £17 for burger and fries. Weirdly no WiFi and the charging sockets barely charged."
• "As expensive as you'd imagine for airport food, but not too ridiculous."
• "Never tried this place always lounges or alehouse, well what a disappointment...over price for disgusting food."
• "Very expensive for what you get. A small coke zero cost us £4.50!! A pint of peroni £7.50."
• "Overpriced airport eatery, we only had drinks and till has a tip option - sorry but not at these prices."
• "Came for breakfast before our flight, food was actualy really decent... however (as expected) was expensive."
• "Food prices extortionate, staff not interested and general attitude whilst making and serving drinks very poor."