Zizzi - Manchester Trafford Centre Reviews Summary

Staff and Service

Pros:

• "Staff are lovely and polite, with the venue extremely clean at all times."
• "Stevie looked after us and from the get go he was just exceptional!"
• "The staff here is super friendly and helpful!"
• "Customer service was excellent! After having my leftovers bagged up, I forgot them on the table, however the lad who had been serving us came running after us to give us them!"
• "We were served by a bubbly, friendly Chloe."
• "Fantastic staff."
• "The waiters (most likely supervisors) gave us impeccable service."

Cons:

• "Second time I’ve tried to get food here and been completely ignored by staff."
• "They were severely understaffed and our waitress was unintentionally negligent."
• "Two staff members stood less than 2 foot away from us, did not acknowledge us standing there and continued with their conversation."
• "Waited 5+ minutes at the front with a worker who was busy in a laptop and completely ignored me and my family just so rude."
• "Waitress was weird and moody."
• "The staff seemed stressed & were inattentive especially the manager (we waited 20+ minutes for the bill)."
• "Very bad service here. It seems like it’s more laziness than rudeness."

Food Quality

Pros:

• "The 6 layer lasagne was very nice."
• "The starter meal of King Prawn Spiedini with dough in oil & balsamic was amazing - Highly recommend!!"
• "The food was of a very high quality the calzone was packed full of toppings and was very tasty."
• "All food was tasty and service was good and organised despite it being busy."
• "Food and drinks came pretty quickly. We had pizzas which were top notch."
• "Food is great value for money and packed full of flavour."
• "The food was absolutely delicious, couldn’t fault anything."

Cons:

• "Really poor quality food, most of it tasted as though it was frozen and then cooked nothing fresh about it at all."
• "Absolutely appalling food. My daughters kids pasta very underdone and still very hard."
• "Chorizo linguini was dry with hardly, if any chorizo in the meal, just a tiny piece of Parma ham on top."
• "Garlic bread dry and tasteless, mains turned up, mine had 3 pieces of dry tasteless chicken and was supposed to be in sauce however just had a plate of potatoes with no sauce."
• "The food was tasteless and probably the worst I have ever attempted to eat in a so-called 'restaurant'."
• "The Rissoto was a very little bit of rice with chicken and mushrooms. It was a complete rip-off!"
• "Absolutely disgusting food."

Atmosphere and Ambiance

Pros:

• "The Ambiance was nice however this place does get super busy..."
• "Had a wonderful meal here a couple of months ago."
• "We dined here as a family of 4 last night. Service was superb, food was amazing, drinks and desserts all gorgeous."
• "Even though located within the main food court area of The Trafford Centre, they have still managed to make the a very chilled/relaxed atmosphere throughout the restaurant."
• "Loved the fun decor, really clean."
• "Perfect for families, decently priced than other restaurants inside the Trafford Centre."

Cons:

• "I wouldn't say there was an atmosphere at all. It was pretty flat."
• "A queue to be seated... But then once our drinks arrived things went a little down hill."
• "We could quite clearly hear the conversations had by the staff at/behind the bar. Lots of swearing."
• "Went for something to eat with my partner... A weird environment, clearly just run by a group of mates messing around."
• "Turing up today (July 2021) with the family we were greeting by the manager who can only be described and the most miserable, dismissive and utterly rude employee."
• "Everything just felt a bit rushed and lacking in some of the details."
• "Shocking service, rude staff."

Management and Organization

Pros:

• "Visited here 05/01/22, there were tables available inside... but went onto the app and booked a table that was immediately available."
• "We were served after only a short wait."
• "The place was bustling yet we were quickly seated."

Cons:

• "Didn't get a chance to sit down as we were turned away restaurant had half the tables free."
• "The hostess was blunt to the point of being rude that she couldn't accommodate a walk-in for another 30 minutes."
• "The restaurant wasn't even busy as there was plenty of empty tables."
• "Sadly never got to actually eating here today as we were made to feel like an inconvenience with our prams by the manager herself so went elsewhere."
• "Booked a table for 2 people at 7pm and despite trying to get the attention of a waitress multiple times... had no interaction from any staff at 7:30pm so we got up and left."
• "Stood at the desk waiting for staff to greet and be shown to a table."
• "Definitely NOT returning after years of otherwise faultless experiences."