Fairytale Farm Reviews Summary

Attractions and Activities

Pros:

• "The unicorn and dragon event was fun. The unicorn queen was so lovely to meet."
• "The new fairy dell is amazing and we all had a go on the big slide!"
• "The fairy toadstool climbing area is fantastic fun and good for burning off energy."
• "We had a fantastic time. Our two children (7 and 3) loved it."
• "The enchanted walk way has lots of things to see and which sing and move, with great interactive bits too."
• "The new mushroom adventure play area is brilliant - really well-designed and built, didn’t see a child not smiling on it!"
• "The duck pump race was our favourite!"

Cons:

• "Not enough activities for children to do - took us 1.5 hours to go round."
• "It's tired. The displays don't wow."
• "The site continues to look tired and has elements that don’t work - several button operated attractions do nothing or have no sound."
• "Though most of the attractions were pretty lame and our boys barely had any interest in a number of them."
• "All fairytale aspects are dated and you can’t even hear the stories."
• "The fairy tale parts are poorly done."
• "Everything was too static for today's children."

Value for Money

Pros:

• "Booked online and received a 10% discount which was good."
• "The price of entrance tickets is very reasonable."
• "All in all it was magical & superb value for money."
• "It's excellent value too."
• "At this price this is a bargain."
• "Worth a visit very fairly priced and kids would definitely love it."
• "Reasonable prices compared to many places and will be returning."

Cons:

• "Not great value for money, it cost nearly £30 to get in, probably only worth £18-£20 at the most IMO."
• "Think a years membership is expensive when comparing somewhere like birdland, facilities need work."
• "Very expensive for what it is."
• "Tickets are expensive for what you actually get, which is basically nothing."
• "A 3 year old is charged the same as an adult to get in."
• "I feel it is slightly overpriced for the quality of content they offer."
• "Place is run down, not worth the money."

Facilities and Cleanliness

Pros:

• "Clean toilet."
• "The onsite facilities are clean and well-maintained."
• "Displays all in clean and tidy condition."
• "The staff were all really friendly, everywhere was so clean and there was lots to see and do."
• "Hand sanitiser all over and washing stations by the animals, brilliant!"
• "Lovely little farm clean and tidy well looked after."
• "Good size disabled toilet that in the main building."

Cons:

• "There was a filthy fishtank in the reception which immediately raised my concerns for the welfare of the animals."
• "And not only that the toilets were filthy, I wouldn't even change my child in them."
• "The floors though are disgustingly dirty."
• "The soft play area and cafe were really filthy."
• "The animal areas looked overgrown, it look gloomy even on a sunny day like today."
• "Toilets were old, dated and unclean."
• "The castle indoor play area was covered in marks where the children had been playing."

Staff and Customer Service

Pros:

• "Good customer service and friendly staff."
• "All staff were friendly and helpful, nice to see lots of bins around too."
• "All of your staff were very friendly and engaging with us."
• "The staff were all very friendly and there was plenty to keep the little ones entertained."
• "The staff were so friendly and took the time for my little ones to feel confident to stroke and hold a rabbit ad they were a little nervous."
• "The staff were friendly and accommodating."
• "The staff at the farm were so attentive and friendly, especially Becky 🥰."

Cons:

• "One man asked an unhelpful person 'are there chips on' no...she says."
• "The petting session was seriously disappointing. The staff who came out with the animals acted as if they were totally bored."
• "Cafe very short-staffed and over priced rubbish."
• "There were plenty of staff it seemed but the cafe was poorly manned."
• "Also need some sort of queuing system in place for when it is busy."
• "Visited the cafe for lunch and the staff behind were very rude."
• "Older members proved to be unhelpful and stood looking at phones."