CarSupermarket.com Newcastle Reviews Summary

Customer Service

Pros:

• "The sales person Lewis was amazing at handling the sale, sorting us with a fantastic deal."
• "Nick Sandy was very helpful in the store with a lovely calm demeanour about him."
• "Delighted with the service I received at CarSupermarket Newcastle."
• "I visited carsupermarket today for the first time and was greeted by Lesley on reception."
• "Lewis Dunn was my customer advisor and dealt with all my enquiries."
• "Very friendly, helpful and polite staff and great service from start to finish."
• "The staff at CarSupermarket newcastle were fantastic."
• "From the moment I walked into the office at car supermarket I felt very welcome."

Cons:

• "Very very dishonest service. So the short version is after buying my car I was told the second key would be sent up."
• "If you like being told, 'if the cars more than you want pay, why bother taking it for a test drive?' Then fill your boots."
• "Not a good experience, turned up to see a car advertised as being in Newcastle to find it's in the Birmingham showroom."
• "Aftercare is awful. Would not recommend buying any service packages or warranties."
• "Totally uninterested due to us wanting to pay cash instead of finance."
• "Be very careful, they will treat well while you have the free service with them and your will never have anything to fix … until your 3 years of free service runs out."
• "Aftercare is terrible they just ignore you or tell you they will call back and never do."
• "Part exchanged a q3 to down size car I bought first thing I noticed was all 4 wheels needed refurbed as all were bubbly and Jason said they would be done picked car up today all wheels still marked."

Car Quality and Pricing

Pros:

• "The car was exactly what I was looking for and its price was really competitive."
• "The car is good quality, runs smoothly and most of all less expensive than the market rate!"
• "Really friendly staff, not pushy on sales and very helpful with answering any questions! Got a really good trade in price for such an old banger and my new car is just perfect!"
• "If safety is your top concern when purchasing a used car, look no further than CarSupermarket Newcastle."
• "I have previously left a 5* review for this company, I maintain that it's still 5*. I purchased a car a year ago from them, they sent it to me in Scotland and the car was in pristine condition and low mileage."
• "Car purchase was done remotely, car arrived at my home some 200 miles away blemish free and gleeming inside and out."
• "As a single female buying cars has always been a truly horrible experience. My experience with car supermarket was fantastic."
• "Bought a BMW 330e recently and can’t fault the service, the car was transported to Newcastle upon Tyne, from elsewhere in the country and service was brilliant."

Cons:

• "No working air conditioning. Had to replace the tyres within the first week. Rear differential output shafts seals have failed. Door latches no longer activate occasionally leaving me unable to put the car in drive."
• "When I got there I was greeted by a salesman called Mark who had the car waiting for me and came out on the test drive. Mark asked what kind of test drive I wanted faster roads or town driving which I was grateful for as I walked away from a car the previous day from another dealer as he would only let me drive his TT in traffic on 30mph roads."
• "Please read this review before purchase from them. I purchased Mercedes-Benz E class and its not even 2 months yet but car started having problem."
• "Sold a car with one key as apparently the other was still to be sent to this branch."
• "The only issue was the service book was missing but this was ordered from Hyundai as soon as I advised the representative."
• "Feel heart sorry for my dad who has had his car for less than a year and already had to fork out hundreds on getting it fixed."
• "I had arranged to purchase a nearly new BMW 320D from Motor Depot. It was at one of their other sites and I paid £69 to have it transferred to Newcastle. Upon arrival I was told that it was like new."
• "First review ive ever left as this place is a joke got promised a car wednesday then saturday then the following wednesday they lost the locking wheel bolt key was promised vw ones nd euro car part ones have been put on."