Nando's Earl's Court Reviews Summary

Restaurant Space

Pros:

• "Very nice Nando's restaurant. Quite spacious inside and is quite cosy."
• "This restaurant in particular is a nice place always full of people, nice cozy environment with nice seating."
• "A nice place to go in the night for some chicken!"
• "Ambient is great and gives opportunity not just to enjoy food, but also to get into good conversation over table."
• "Afro-Luso music and the decor gives it an exotic vibe."
• "A good cheeky Nando's experience. Plenty of parking up to 3 hours and lots of seating over two floors."
• "The restaurant is located in a super busy area and the layout means that the waiting area is packed with people watching you eat."

Cons:

• "The Earl’s Court restaurant is pretty small and a bit cramped in places including the entrance."
• "This Nando’s is really small so if you're looking to go in a group don’t come to this one."
• "Very small nandos with not a lot of space to move at all, extremely crowded and narrow, the food was ok however, service was terrible, staff are rude, unhelpful and unwelcoming."
• "The front waiting area is so tiny if you have a push chair or are in a wheel chair this Nando’s would be very difficult for you."
• "It makes you feel super rushed and uncomfortable- with a restaurant this small quick table turnover must be key to making a decent profit but creating an environment to rush diners is just not it."
• "The reason for the lower ranking is the lack of room inside as you feel like you're sat on each others laps for majority of the tables."
• "The food is what you'd expect from Nandos but the layout is oddly cramped so I felt as if I was sharing a meal with someone at the next table."

Service Quality

Pros:

• "Excellent customer service might have to wait longer on fridays and weekend but they are very friendly."
• "The food was delivered hot and fresh to the table by a friendly server who checked back a couple of times to see if we needed anything else."
• "Kind staffing, service minded and they deliver!"
• "The counter staff guy was so good in service when taking order from you."
• "All the staff were very kind and trying to accommodate us as best as they could."
• "Staff were great."
• "The staff were friendly."

Cons:

• "I always enjoy Nando's so hate to say this is the worst branch I've ever been to - staff was slow and rude, we waited for our food for over 30 minutes and no apology was given."
• "I have witnessed some bad practice at this branch. Lazy staff playing on phones while scratching hair and picking face."
• "They took forever to give us the cheques even though we were one of two groups in the restaurant."
• "Went on a Thursday afternoon at 3pm during off-peak hours and I was surprised to experience such poor service. The staff were indifferent and inattentive."
• "Racist teller who stopped taking orders as soon as I reached front of the line."
• "I was attacked by the attendant Tiago who was kicking people out of the restaurant to have more vacant seats for new customers."
• "The guy was insisting I use app to order I said please may I just do with you you. He said Its impossible we only take cash at the register."

Food Quality

Pros:

• "The chicken was cooked to perfection!"
• "The food was excellent and we had no other complaints with the service."
• "Great food! And amazing idea as it is table and quick service."
• "The chicken was flavorful and everything from just the chicken itself to the burger was just perfect!"
• "Flavorful chicken and plenty of sides and meals to choose from - what’s not to love?"
• "They have fresh food, tasty recipes, a great atmosphere, a very cheerful and helpful staff, all with reasonable prices."
• "Their PERi-PERi chips are a must! You can add and mix up all the difference sauces according to your spicy level."