KFC Smethwick - Cape Hill Reviews Summary

Service Speed

Pros:

• "4 stars is for speed of service and warmth of food."
• "I've been served immediately, staff was polite and pleasant."
• "Food arrived quickly, but chips were reheated and awful went straight on the bin, chicken was like warm."
• "Visited the counter and service was prompt and efficient on this visit."
• "Staff are super friendly and the service is usually quick."
• "The fastest way is to park your car, get inside, use one of the machines to order (not the counter) and collect in a couple of minutes."
• "I decided to go in and my order was ready in under 10 minutes."

Cons:

• "So I'm in kfc right now and tell me why there is only one person on till while the line goes out the door."
• "Waited 20 minutes for an order that should have taken 3 minutes."
• "Waited in the drive thru for 30 minutes. No explanation and no apology for the delay."
• "The drive thru experience, the queue hadn't moved for 13 minutes."
• "Waited just over 30mins."
• "It took an hour to complete my delivery and they missed an item after waiting all that time."
• "35 min wait for a bucket should of used the drive threw seems to take priority on all orders!"

Staff and Customer Service

Pros:

• "Staff are genuinely friendly and helpful."
• "Though the gentleman serving was polite and helpful."
• "Our nearest KFC always good service plenty given a free drink on numerous occasions."
• "The main big thing is the STAFF serving are very very friendly, you treated with respect."
• "The staff are polite & helpful whether you go inside or use the drive though."
• "Courteous staff, quick service and the cashier catered to our needs."
• "The staff were so polite and apologised on her behalf."

Cons:

• "The woman through the speaker was rude."
• "Small, depressing, crowded, understaffed, extremely slow service."
• "Besides the guy from Gambia, the staff must have been absent during customer service training."
• "Worst KFC franchise. Cheap tactics. Always get orders wrong despite telling them clearly."
• "The worst service! Potatoes used is very very poor quality."
• "The staff was rude and completely unprofessional to say the least."
• "The staff are extremely rude and their behaviour is disgusting."

Food Quality

Pros:

• "The food is nice here."
• "Food is always nice."
• "The food quality is decent and any mistakes are rectified and politely."
• "However, the chicken wings were hot, hot, hot. Just come off the frying and a delight to eat."
• "Service is fast and food is freshly cooked."
• "Absolutely delicious food but I would recommend to always be wary of their chicken quality."
• "Ordered 3 burgers, 5 stars all round, delicious and juicy all at the same time, with a bit of a crunch!"

Cons:

• "I got my burger the chicken is over cooked and burnt."
• "Regular chicken pieces were overcooked, potentially cooked earlier and then flash fried to heat."
• "Never order online. Stone cold fries and burger. Warm can, and I believe I had a piece of chicken. Which was tiny and obviously cold."
• "Truly disgusting experience with tasteless and cold food."
• "The food was absolutely 💯 disgusting, went in there after I had finished my shopping, ordered fries and chicken only to take the food home, the chicken was rotten."
• "The chips and chicken tasted as though they were burnt, almost like plastic had been dropped in the oil."
• "The chicken was soggy, not crispy and greasy and smelt like it had been cooked in old oil."

Cleanliness and Maintenance

Pros:

• "2 stars simply because the place was clean."
• "Nice clean environment with relaxing facilities to eat."
• "However, it is clean and recent refurb looks great."

Cons:

• "The store has its moments where it’s busy and can be unclean as there isn’t enough staff to maintain the place."
• "Toilets were filthy with nappies overflowing out of the sanitary bin."
• "Very few seating and people seem to just be chilling there, even when finished eating and seeing other folks come in."
• "This used to be my local KFC when I lived in the area, but now the tables are always dirty and food is served lukewarm."
• "Toilets have their moments, clean at times and a little filthy at busy periods."
• "One of the worst KFC branches I've been to."
• "Most of the time wrong orders and drive through take much longer then other drive through."

Order Accuracy

Pros:

• "Always get what i ordered never had a problem like that unlike some restaurants and takeaways."

Cons:

• "Last time I was missing the top bun on my burger like seriously."
• "After I gave my order ask for the part of chicken I like I was given what the person who serve feels like giving not what I paid for."
• "I ordered a party bucket. Cost me the best part of £30. Got home to find that I am missing the 6 x fries, all of them that are meant to come with it!"
• "Second time we've used via Just Eat, second time there's something missing from the order."
• "Every single time without fail I order from this place, there is ALWAYS something missing."
• "Watch out! Was left short on my order..when I went back manager made up the order didn't add anything but gave me the chicken from the first order back which had gone cold."
• "Been there about 5 times now, I order the same thing every time and they always forget something."