Drawbridge Inn Reviews Summary

Atmosphere & Location

Pros:

• "The atmosphere was really chilled and the staff are friendly."
• "Canalside pub. Good for a quick pint before moving on."
• "It's well located and convenient for canal boaters."
• "Great for watching your team play football on the lovely screens."
• "A beautiful sunny day at this canal side pub."
• "Cracking pub great outside seating area not a massive place but that's the beauty of it."
• "The Drawbridge pub is a hidden gem just shy of the Shirley boundary. Located next to the canal with a working drawbridge outside."

Cons:

• "Cliental to be honest are not for us."
• "Won't be going in here ever again due to managers inaction to the above assault and also Neanderthal locals."
• "The interior is very drab and is in desperate need of refurbing."
• "Unfortunately place has gone downhill, we used the place a lot over the years."
• "Used to be Quirky little dog friendly pub... now sadly spoilt by progress."
• "The 'fresh' carrots looked like they had been sat in a bowl for the whole day, they was dried up and brown looking."
• "Awful - avoid at all costs! Terrible experience for a pre-booked party of 7 people."

Food & Drink

Pros:

• "Food was absolutely beautiful, never had a bad meal here!!"
• "Cheap and cheerful grub, well-priced on the 'share with -another' deals."
• "The food was tasty and a great price."
• "Food is to die for beer is good, fantastic ambience."
• "Lovely food the mushroom and ale pie was delicious as was my husband's steak and ale pie tasty chips."
• "The food is always good."
• "The food was lovely, hot food on a hot plate perfect and the desserts was scrummy."

Cons:

• "The food that was ordered by my table was of poor quality."
• "The steak and ale pie I ordered was shocking, I can only describe the meat inside to be like plant based meat, not like meat at all."
• "Food was terrible again! Cold food, undercooked food over cooked food, food plates fully of oil, onions that look and tasted like they was last weeks."
• "Here now and had a ribeye steak that taste like it's boiled so I ask for a refund get the steak taken and then told I can't have a refund."
• "The steak I wouldn’t feed to a rat looks like it had been sat out for a day."
• "The food is edible rather than tasty and my pint of lager tasted of strawberry 🍓."
• "The 'fresh' carrots looked like they had been sat in a bowl for the whole day, they was dried up and brown looking."

Service & Staff

Pros:

• "Ellie in particular was incredibly helpful & gave us superb customer service during our visit."
• "Staff were very good, worth the visit just to meet Adele, quite the character lol."
• "The staff have been outstanding great service."
• "Toney the waiter is absolutely amazing!! He is so friendly and bubbly and nothing is too much trouble."
• "The staff were very attentive making sure we had everything we needed and our meals were okay."
• "Luke & Sean went out of their way to ensure all members of our party whatever their needs were well catered for. Much appreciated!"
• "The staff were really nice and the food was cooked very well."

Cons:

• "No staff to serve."
• "Service unfortunately was slow."
• "Staff were very unpolite."
• "The pub is very under staffed, resulting in long waits at the bar."
• "Honestly never known such CRAP service and we are regulars normally."
• "Sadly we waited 15 mins at the bar to get served for our second drinks, very understaffed behind the bar."
• "The bar person was very miserable."

Cleanliness & Maintenance

Pros:

• "It’s rare to see toilets in a pub to such high standards."
• "Clean tables, cutlery, and decent atmosphere, will definitely be going back."
• "Toilets clean."

Cons:

• "The cutlery was dirty, even when we asked for others they weren't much better."
• "The reserved table was dirty and sticky on arrival."
• "When we arrived there was dirty glasses all across the 1 bar."
• "The Menus were covered with other people's sticky fingermarks."
• "The tables were sticky and the glasses had marks on them too."
• "My wife thinks the Ladies could have been cleaner too."
• "Utter dump! Permanently dirty, sticky tables and bar top."