Las Iguanas - London - Stratford Westfield Reviews Summary

Service

Pros:

• "We were served by Alekaandra and she was very attentive throughout our whole time."
• "Service to the food was utmost amazing. Full care was taken."
• "10/10 recommend! Thanks Bruno, we will be back!"
• "Jaylece’s was such a good bartender. All the drinks had taste and she had such good customer service."
• "Bruno was our waiter and he was so lovely. Couldn't do enough for us."
• "Amber and Jordan were superb, accommodating for our staff party even as the numbers dwindled they stayed attentive and we thank you for your service."
• "Our server was so professional and efficient, great service."

Cons:

• "Members of staff have tunnel VISION, it took us 10minutes to get attention for assistance."
• "Carmen had been the only one serving every table during the lunchtime rush and the manager was just standing around not helping."
• "Arrived within five minutes of our booked time but no table ready for us."
• "Food orders missing and when things have run out they do not inform you."
• "Waited 15m to get served then was brought the most disappointing chilli con carne I've ever come across."
• "I went to report this to the manager about the incident and he wasn’t caring or paying attention to my concerns."
• "Bar staff don't give a toss, won't serve you at the bar and insist you use their app/system."

Food Quality

Pros:

• "The food was delicious, especially the BBQ jerk chicken wings and the straight-cut chips!"
• "The drinks are delicious and the food is of such high quality."
• "Food was well presented and tasted great."
• "The food was great - well cooked spiced chicken and a decent potion of fries."
• "The food tasted good and was hot upon being served."
• "The quality of the chicken however was top class."
• "The food was good, the drinks were tasty."

Cons:

• "Calamari was really oily and extremely chewy, the mains took 45minutes to arrive."
• "The fish fingers from the kids meal were basic and cheap, i had the chilli and the portion size was tiny and very basic."
• "Under cooked chicken, fried chicken 1/2 covered in BBQ sauce is not bbq chicken."
• "The fish fingers from the kids meal were basic and cheap."
• "Visited Stratford Branch Ordered Veg enchiladas from Main Menu. Tasteless. Left half eaten."
• "The nachos were not even heated, they arrived cold without heating or anything."
• "The food was not fresh, the chicken in the quesadilla was microwaved to hell."

Cleanliness

Pros:

• "It was nice to sit in the sunshine and enjoy the view overlooking the olympic park."

Cons:

• "The bar is disgusting and sticky, manned by teens that never had a proper training."
• "Toilet nasty and no toilet paper my friend had a broker seat, the table wasn't wipe and sticky."
• "The place itself was dirty glasses everywhere the waiters station was disgusting."
• "Tables were filthly even though it wasn't busy."
• "The person from the bar just shouts your table number and you need to go and get your drinks."
• "Tables a wee bit grubby and could do with a wipe down."
• "Table not clean. Pretty gross."

Value

Pros:

• "The drinks are great value with 2 for 1."
• "Latin-American restaurant with a lot of options between main dishes and tapas from the different countries."
• "Great food and the bonus was it was halal."
• "They have a great selection of food. Prices are reasonable and seats are good."
• "Price is pretty fair for London. £16 ish for the burger."
• "The drinks are great value with 2 for 1, as well as a high quality touch to the food."
• "The Calamares portion was a good size and worth the amount."

Cons:

• "It's really sad to see Las Iguanas lose its soul."
• "Definitely not going back."
• "Not gonna come again. Don't ruin your day by coming here."
• "The place has potential but not worth another visit."
• "Severely disappointed by this place. Paid ~£35 for bottomless cocktails and food."
• "Cocktails had no alcohol."
• "It was a very expensive meal for what it was."

Atmosphere

Pros:

• "It has been a very good while since I last came and wow, what a change! Lovely atmosphere and cannot fault anything about service!"
• "Cocktails were really nice too. The Zombies were 🔥"
• "Best service we ever had!!"
• "Surprisingly great food for a chain inside a shopping centre."
• "Great place to eat very friendly staff and amazing food."
• "Always a absolute delight to eat at this place, tasty good quality food atmosphere is great."
• "This is one of my favourite las iguanas branches. The food, as always, was perfect."

Cons:

• "Cocktails are exactly what you expect for promos - bad. Not a nice place if you want to go for your after work drinks."
• "Looked like an understaffed place with terrible service, while half of the workers were just talking to each other."
• "The atmosphere was wonderful."
• "The open-air setting allowed for shoppers to walk by, adding a unique ambiance."
• "Service was quite slow and the seating arrangements weren't ideal for every table."
• "Trying to find a waiter to serve us was a task in itself."
• "The waitresses looks like are being force to work here."