Currys Reviews Summary

Customer Service

Pros:

• "The staff are all ridiculously helpful here and went above and beyond when I lost my phone in store."
• "the staff were really helpful from beginning to end and even able to have a good old laugh and a joke."
• "Christmas present laptop for my Dad. Excellent service."
• "The staff is knowledgeable and helpful, providing excellent customer service and answering any questions you may have."
• "Traded a laptop in and the staff were so helpful, everything was explained and we got excellent advice regarding a replacement."
• "Staff here are always willing to help."
• "The staff were great, didn't hassle you and have us time to browse, the staff member who helped us was very knowledgeable and helped us make an informed choice and even threw in a few extras, highly recommended."

Cons:

• "Totally shocking service."
• "Your order's not here mate."
• "They were unable to process refund for a faulty product as they didn't have any trained staff."
• "Utterly uninterested staff, on the floor and behind the counter."
• "Went there yesterday to buy a television. The shop was not busy, only five other customers wandering around. We found a TV we wanted but there was no salesperson to be seen."
• "Terrible service. I will not be shopping there again."
• "Never experienced worse customer service from the employees at Curry’s."

Product Availability and Selection

Pros:

• "This store has a good selection of electrical items but poor quality expert knowledge by staff."
• "ample free parking situated in Heeley retail park"
• "I love gadgets and everytime I come here I could be here for hours checking out the latest gadgets."
• "Curry's is a popular electronics retailer that offers a wide variety of products ranging from laptops and smartphones to home appliances and gaming consoles."
• "Large store with all three high Street chains under one roof. Great selection of big ticket items."
• "Generally has a good range of electronics on display, with home appliances and personal electronics."
• "well stocked store everything you could want kitchen equipment great tvs mobile phones computers"

Cons:

• "They don't have any of the high end laptops like the XPS and Zenbook range."
• "Finally overheard someone else trying to buy the same tv and it was out of stock."
• "Disappointed Item is in stock but I can’t get home delivery so I opted for store collection but I can’t have that."
• "Unfortunately on this day, the Apple products were quite out of date - there were none of the latest iPads, Macs or Apple Watches from late 2021 on delay."
• "Waited in a queue for 20 mins to be told that the item was out of stock, there was no label on the shelf saying there was none in stock."
• "A disapppinting experience. Went in for a vacuum cleaner, so little choice, either Dyson or shark."
• "Shelves a mess and old stock everywhere."

Staff and Customer Interaction

Pros:

• "There were only 2 minutes to go before they closed, when I rushed in to pick up a collection order, the staff were great, not rude, or once said we're closing now, they were helpful and got me my order without any fuss."
• "staff friendly and helpful when asked"
• "May we say a massive thank you to a gentleman who on last Saturday morning helped my husband in the Chesterfield Road Sheffield store."
• "Not as big as the one at Meadowhall Retail park, but I like the team better, somehow the shop is more welcoming."
• "Just had excellent advice and guidance re mobile phones from Maj and Naz."
• "They give fantastic service and have found them to work well as a team supporting each of with clients by utilising each other's knowledge."
• "all the staff are well smart, they are knowledgeable, available and friendly."

Cons:

• "I've never known such a farce I went to buy a fridge freezer and I saw one for sale reduced it was the last one there and I was interested I went to get a salesperson who all the time was making excuses not to sell me the fridge."
• "Store tried to wriggle out of a store based product return/refund for a product bought online."
• "Curry's refused to replace them and both my friends had to wait days for engineers."
• "Told that a simple repair needs sending off and it could take 11 days but probably more because of Christmas and they might not have the screen in stock."
• "The staff member who eventually came to assist had no real knowledge of the product we wanted to buy."
• "They refused a return by my 88 year old father of a vacuum cleaner unused and unassembled even, still boxed and returned the next day with a receipt."
• "Visited Currys, spent 1 hour looking at laptops & ipads with the assistance of a member of staff, we were looking to buy a laptop & 3 ipads, a deal was done with the managers approval which included a free laptop bag & 1 year Mcafee fire wall, when paying the price was incorrect & queried at this point we were informed that they had added monthly protection & £11 per month."

Additional Services and Policies

Pros:

• "Don’t pay for installation!"
• "I was also very happy that Currys are offering electricals recycling."
• "Item easily ordered online. Went to collect when I received the email to say it was ready."
• "The delivery/fitting team were brilliant. Overcame a few obstacles fitting the waste pipe to non standard existing system. Very professional team."
• "I bought an integrated washing machine from Currys... she was really helpful, sorted out all the details, and got the install date all sorted."
• "So folks, if you want something quick and the people are so helpful, go to Currys for all you want."
• "I would recommend Curry's from the online service who advised on the product I needed to the people who delivered and fitted the integrated fridge freezer."

Cons:

• "Utter rubbish Every other company gives you a 5 year warranty on tv's these days. Apart from these money grabbers who offer you 12 months, but you can by a 5 year one."
• "Dreadful customer awareness...we bought a fridge freezer that the in house delivery team were not capable of delivering.."
• "When I bought a washer I was told that I needed to take out cover because it will probably break down after a year!!"
• "girl unable to offer any discount and charge for Sat delivery and connection not impressed."
• "Curry's insurance for you goods... now that's a total rip off. I've now had three very bad experiences with this."
• "They also sold a pointless replacement product warranty for 25% the cost of the goods."
• "Absolutely appalling. Bought a washing machine and paid for the delivery and installation."