Barker Mills car sales Reviews Summary

Customer Service

Pros:

• "Fantastic customer service, very warm and welcoming."
• "Steve and Michelle were incredibly accommodating and opened up after hours for us to pick up."
• "Michelle was happy to help in any way she could and went above and beyond."
• "The staff were professional and extremely helpful."
• "Steve and Michelle had completed all the documentation prior to my arrival so it was just a case of reading and signing the appropriate forms which was another nice touch of professionalism."
• "I would just like say a big thank you to the team at Barker Mills, from initial enquiry to sale and after sales, without the best customer service I have received in over 21 years of purchasing vehicles new or used."
• "Just purchased a lovely Honda civic from this garage. nothing was too much trouble fantastic customer service a real pleasure."

Cons:

• "Refused to repair my car despite it being 10 weeks old and with a year warranty because I informed the delightful lady on the phone that I would be telling everyone how bad they are."
• "AVOID THIS PLACE AT ALL COSTS SERIOUSLY! Very bad people."
• "horrible service and tone. failed to send out log book and told me to just get a form and pay the £25, out of my own pocket!"
• "Was promised the condition was great so I was clearly lied to."
• "He told me that I was not covered and he was very abusive on the phone."
• "Once you’ve bought the car they don’t care have a fault which took back the day after buying the car in full and they messed me around saying they can’t find the part and still haven’t fixed my fault."
• "I contacted the seller and was treated with temper and door shut in the face."

Quality of Cars

Pros:

• "The car was in excellent condition and beautifully prepared when we went to test drive it."
• "The car runs and looks great."
• "Recently purchased a Honda Crv from Steve, I am very pleased with it, it's Mechanically sound and has low mileage for the age of the vehicle."
• "I bought Nissan Almera car from Barker bill almost 2years now. It's been excellent and our family love the car very much."
• "On first look the car was amazing, in immaculate condition inside and out."
• "We are extremely happy the car is as described not a mark on it and in fantastic condition."
• "I bought a Honda Civic from him in 2013 and kept it for 3 yrs. Never had any issues with car."

Cons:

• "The mechanic informed me that the front suspension spring had broken due to rust, but that wasn't the end of the problem."
• "Aside from a slightly misaligned front panel."
• "Bought a Kia off them a year ago. Has been nothing but trouble for the whole year."
• "Within a week after purchase car broke down due to a snapped fan belt, I rang them up to use to use warranty and to my shock they refused to come and tow it."
• "Bought a Honda Jazz from them recently and it drives ok for the first few weeks, took it to the motorway for the first time and the car swerves around when it hits 60 mph."
• "A month or so past and the car started being very sluggy."
• "They fixed my wife’s car but when we collected the car it had more lights on the dashboard than when it went in."

Value and Pricing

Pros:

• "Charged an amazingly reasonable price."
• "I brought a renault scenic 1.5 dci in August. Brilliant service. They give me a very fair price for my car."
• "The car was a reasonable price- but the deciding factor was the 12 month guarantee."
• "We feel that our chosen car was very reasonably priced for the good condition of it."
• "Each of my cars have proved better value as compared to those my friends have purchased."

Cons:

• "Since Going for further MOTs and service's we have spent £1700."
• "The mazda had to stay longer than I’d liked."
• "Soon as I've paid off my £2k repairs bill I'm getting rid."
• "The car had to stay at the garage for quite some time."