Sonny's Jewellers Reviews Summary

Customer Service

Pros:

• "Susan who was both friendly and knowledgeable, without being too pushy."
• "We were greeted by Susan who was both friendly and knowledgeable, without being too pushy."
• "Came here to choose our wedding rings. Sonu was fantastic."
• "Had a great experience purchasing our engagement ring from Sonny’s. The service provided by Sonu was amazing from start to finish."
• "Monika was absolutely excellent. Made sure I understood exactly what I was buying."
• "I had a great experience with Sonny's. I bought an engagement ring with them and they were really helpful."
• "We came yesterday to pick our an engagement ring. Sonu served us and was extremely knowledgeable on diamonds and outstanding service."
• "Cameron is fantastic. Attentive, professional & patient whilst choosing my engagement ring, and both wedding bands."

Cons:

• "I was really disappointed in the service here! I was visiting from out of town and made a point of visiting as I had seen some items online which I wanted to take a closer look at."
• "Wouldn't recommend Sonny's, we got my engagement ring from here and to be honest I wish we hadn't."
• "My daughter had her ring resized from Sonny's. She was so upset with the service received. The ring was ruined."

Quality and Customization

Pros:

• "Sonny's was able to accommodate all the changes I wanted and my custom made ring will be ready in 6 weeks."
• "If you are looking for beautiful, bespoke jewellery, excellent customer services and reasonable costs Sonny’s is the place to visit."
• "Came here to hopefully find an engagement ring and was welcomed by the lovely Rebecca. She was incredibly patient and showed me every band/stone combo I needed to put together an ideal ring."
• "Fantastic service and I will definitely recommend to friends and family. 100% be returning as they have an amazing collection of beautiful jewellery in store."
• "Monika was very attentive as my wife chose a ring for her big birthday, clearly identifying what she liked and offering lots of exquisite style bands and mounts."
• "Furthermore, their aftercare service is also excellent."
• "I bought an engagement ring and a matching band for my fiancée from Sonnys last month. The customer service was phenomenal."
• "Excellent experience buying an engagement ring from Sonny's with the help of Sonu. Carefully talked me through the process with no pressure to buy."

Cons:

• "The centre stone is fabulous but makes the shoulder stones look poor, and although the salesman had advised that the size difference from the shop example to the centre diamond supplied would not be noticable... It is."
• "We had initially a very good experience with this jewellers. My partner had his engagement ring made here, and the platinum ring and the diamonds set within it were stunning. I requested that some diamonds in a replica ring I had made were amended from round to princess cut and Sonnys said that they could help. They took my ring and within a couple of weeks, i received a response saying that the ring was ready. We collected it and one of the stones was visibly out of line."